timeline for viewing email in outlook on AVD

Pete Bye 0

we have an azure virtual desktop environment - in outlook users are not able to change the view timeline of emails. it defaults at 1 month and cannot be changed in the app on the desktop.

where can we change this setting?

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Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-10-17T07:05:55.5966667+00:00
Hi Pete Bye,

Thank you for reaching out to the Microsoft Q&A platform.

Based on your question description we understand that you are not able to change the view timeline.

It might be controlled by a Group Policy. Here are some steps you can take to troubleshoot and resolve this issue:

Open Group Policy Management Console on your domain controller.

Navigate to User Configuration > Administrative Templates > Microsoft Outlook > Account Settings > Exchange.

Look for the policy named Cached Exchange Mode to enable configure it to allow users to change the offline settings. Check that your AVD environment is configured to support these changes.

If you still face any issue, please let us know in the comments. We are happy to assist you.

If it was helpful, please click "Upvote" on his post to let us know.

Thank You.
ChristyZhang-MSFT 23,901 Reputation points Microsoft Vendor

2024-10-17T08:11:11.4033333+00:00

Hi @Pete Bye ,

Welcome to our forum!

Do other users in your organization encounter the same issue?

Please contact the administrator to check if the related registry is deployed for your computer.
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-10-18T10:27:05.68+00:00

Hello Pete Bye,

Just checking in to see if you have got a chance to see the comment posted in resolving the issue.

If it was helpful, please click "Upvote" on his post to let us know.

Thank You.
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-10-21T06:37:04.37+00:00

Hello Pete Bye,

I wanted to check if you had the opportunity to review the information which was provided in my previous posted comment.

If it was helpful, please click "Upvote" on his post to let us know.

Thank You.
Pete Bye 0 Reputation points

2024-10-21T17:54:57.2+00:00

we do not have a policy that controls this. users on domain computers can adjust these settings in their outlook. this is only affecting the Azure Virtual desktop environment. what i need is to know where in AVD to make the adjustments
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-10-23T02:37:19.66+00:00

Hello Pete Bye,

Thank you for your response.

Check that FSLogix is properly configured. FSLogix is used in AVD environments to manage user profiles and can affect Outlook settings. Check the FSLogix configuration for any settings that might be overriding the default Outlook settings.

The session hosts in your AVD environment are properly configured and updated. Issues can arise from outdated or misconfigured session hosts.

Even though you mentioned that there are no specific GPOs controlling this, double-check for any GPOs that might be applied to the AVD environment specifically.

If it was helpful, please click "Upvote" on his post to let us know.

Thank You.
ChristyZhang-MSFT 23,901 Reputation points Microsoft Vendor

2024-10-25T07:07:57.36+00:00

Hi @Pete Bye ,

I am writing to see if there is any progress on the issue. If you have any questions or need further help on this, feel free to post back.
Pete Bye 0 Reputation points

2024-10-25T18:03:00.23+00:00

i just need to know exactly where to go to update default setting for Outlook 365 application in my Azure virtual desktop. i do not have ANY GP enforcing this at all
Pete Bye 0 Reputation points

2024-10-25T18:03:43.6466667+00:00

i am continuing to work through and have not found any GP that would be controlling this - i have not worked with FSLogix in the past - running into roadblocks accessing user profile info- any help there would be appreciated i just need to know exactly where to go to update default setting for Outlook 365 application in my Azure virtual desktop. i do not have ANY GP enforcing this at all
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-10-28T12:51:17.25+00:00
Hello Pete Bye,

Please provide us the below required information:

Could you please let me know when you started experiencing this issue?

Are you accessing Outlook through the web or the application?

Try logging out and then back into the remote desktop.

Also, are you using the latest version of the remote desktop client? If not, please update it and give it another try.

Thank you.
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-10-29T07:43:26.77+00:00

Hi Pete Bye,

Could you please go through the last comment and provide us the required information.

If you need any further assistance, please don't hesitate to reach out to us. We are happy to assist you.
Pete Bye 0 Reputation points

2024-10-29T13:02:08.9633333+00:00
response-

Please provide us the below required information:

Could you please let me know when you started experiencing this issue? was there from day one using the Azure virtual desktop

Are you accessing Outlook through the web or the application? application

Try logging out and then back into the remote desktop. no change

Also, are you using the latest version of the remote desktop client? Yes!
ChristyZhang-MSFT 23,901 Reputation points Microsoft Vendor

2024-10-30T09:01:02.4866667+00:00

Hi @Pete Bye ,

Thanks for your reply!

In order to further confirm if the issue is related to AVD, it's suggested that you could configure the same account in other computer but not AVD to check if there're any differences.
Pete Bye 0 Reputation points

2024-10-30T13:18:24.78+00:00

we have confirmed all users can change the settings for timeframe to download email on local computers- but they do not have the ability to change the slider in AVD. it is defaulted at 1 month and we need to know how to change the default or provide users the right to change the setting as needed. this is found in account settings- change

on local computer- users can move the slider for "download email from the past" on AVD this is greyed out and set at 1 month.

1 answer

ChristyZhang-MSFT 23,901 Reputation points Microsoft Vendor

2024-10-31T07:46:47.0333333+00:00

Hi @Pete Bye ,

Welcome to our forum!

According to you description, i understand the issue only occur in AVD, i'm afraid that the issue ie related to some settings in AVD. Based on my research, i found that when the below Group policy is enabled, users cannot change cached time period. Please contact the administrator to check if the Cached Exchange Mode Sync Setting is enabled and set to One month.

If so, please disable it.

Hope to help you!

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ChristyZhang-MSFT 23,901 Reputation points Microsoft Vendor

2024-11-01T05:50:47.9533333+00:00

Hi @Pete Bye ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

Pete Bye 0 Reputation points

2024-11-01T13:10:49.7433333+00:00

we do not have that policy enabled on the AVD desktop- when i log in to it with domain admin and review group policy. is there a different place i can look to determine if this policy is being applied to AVD

Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-11-06T17:17:31.96+00:00

Hi Pete Bye,

We are checking with our internal team and will update you as soon as possible.
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timeline for viewing email in outlook on AVD

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