Teams calls marked as spam/scam

Question

Our out going Teams phone calls are getting marked as spam by the recipients. Does anyone know how fix this? to fix this?

Answer 1

@Jerry Coine

According to our research, there are several possible reasons why an outgoing call may show up as spam:

• A call recipient manually blocks your number using a call blocking app.
• Carriers identify that you have been making too many outbound calls that match spam profiles.
• One of your numbers was erroneously flagged.

Meanwhile, there are a few possible solutions that you can try:

• Changing the phone number used to call leads throughout the day can help keep them below the carrier’s call threshold and reduce the chances of recipients tagging a specific number.
• you can try disabling spam filtering using the command Set-CsTeamsCallingPolicy -Identity Global -SpamFilteringEnabledType "Disabled".
• This issue may need to be investigated from backend. Please consider creating a service request in Microsoft 365 admin center to involve support.

Hope the above information is helpful for you!

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