Android enrolment stuck at installing apps

Question

Hi,

We are seeing some issues lately with device enrolment on Android with the wizard getting stuck at installing required apps, even with one app (Intune). I've seen a few posts at the start of the year where this issue also persisted which suggested it was a Google issue, which would seem true here as the issue occurs across multiple tenants.

 

So far we've tried:

• Leaving the device for 2 hours to install apps 
• Different Android enrolment profiles (Dedicated is primary method)
• Enrolling via Knox and QR methods
• Multiple devices
• Multiple Wi-Fi networks
• Multiple tenants (one being completely green-field)
• Removing all entries of the device in Intune and Entra ID before attempting re-enrolment
• Removed all apps from configuration, leaving just the Intune app as default
• Unassigned all enrolment restrictions

 

Intune does create a device entry for the device despite not reaching the home screen, with configuration policies showing as successfully applied. Registering the device with Entra is more temperamental though.

 

As mentioned, Dedicated enrolment is our primary method. We did see that a previously enrolled device did successfully enrol when using Fully Managed but this doesn't help us.

 A new device that had never been enrolled before did enrol successfully and quickly but have yet to try it again.

 

We are using Samsung devices running Android 14.

Answer 1

@Ethan Chalmers, Thanks for posting in Q&A. From your description, I know multiple tenants have issue to install apps when do Android dedicated enrollment. After researching, I find there's a new setting "Allow access to all apps in Google Play store", please set it to allow to see if apps can be installed.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/whats-new#android-enterprise-has-new-values-for-the-allow-access-to-all-apps-in-google-play-store-setting

However, if the issue still persists, please collect the following issue to clarify:

1. Did it affect all the Samsung Android devices? Are other Android devices affected?
2. Can these apps be installed successfully if we assign them after enrollment?
3. What is the device status of the affected devices under the app in Intune portal during the enrollment?

Please try the above suggestion and if there's any update, feel free to let us know.

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