New computers failed to auto install client

Question

We received dozens of new computers and joined our domain. We have configured client push installation in our SCCM server, but they failed to install SCCM client. In the SCCM console we can see these devices, but no client. In ccm.log, we can see below error message:

Received request: "2097152008" for machine name: "xxx" on queue: "Incoming".

Stored request "2097152008", machine name "xxx", in queue "Processing".

Execute query exec [sp_CP_SetPushRequestMachineStatus] 2097152008, 1~

----- Started a new CCR processing thread. Thread ID is 0x270. There are now 6 processing threads

Submitted request successfully

Getting a new request from queue "Incoming" after 100 millisecond delay.

Waiting for change in directory "C:\Program Files\Microsoft Configuration Manager\inboxes\ccr.box" for queue "Incoming", (30 minute backup timeout).

======>Begin Processing request: "2097152008", machine name: "xxx"

Execute query exec [sp_IsMPAvailable]

---> Trying the 'best-shot' account which worked for previous CCRs

---> Attempting to connect to administrative share '\xxx.abc.com\admin$' using account 'abc\admina'~

---> WNetAddConnection2 failed (LOGON32_LOGON_NEW_CREDENTIALS) using account abc\admina

(00000035)

---> The device xxx.abc.com does not exist on the network. Giving up~

---> ERROR: Unable to access target machine for request: "2097152008", machine name: "xxx"

Answer 1

Has the client push account ever worked before?

Answer 2

Hi,

Thanks for posting in Microsoft MECM Q&A forum.

1, We can try to see if the manual installation works on these devices. If yes, please check if any antivirus or security software is blocking the communication between the server and client.

2,Please check your boundaries and boundary groups configurations, and associate your MPs and DPs to the boundary groups. Make sure the client can communicate with the MPs and DPs.

For more detailed troubleshooting steps, please refer to the helpful article:

Troubleshooting SCCM ..Part I (Client Push Installation )

Thanks for your time. Have a nice day!

Best regards,

Simon

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