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Universal Print - not sending jobs to cloud and cannot install printers

Martin Summers 0 Reputation points
2024-10-14T09:16:08.9466667+00:00

Hi

Two issues with Universal Print in the last couple of days

1 - when printing for some users the client machine says the job has been sent to the printer but the job never appears in the print queue for Universal Print (ie https://portal.azure.com/#view/Universal_Print/MainMenuBlade/~/Printers)"portal.azure.com") or on the printer itself.

2 - when trying to add a printer using "Show printers and scanners associated with my Work or school" the printers show as installed and cannot be selected for installation but do not appear in the list of installed devices.

Has been working fine for approximately 6 months now. Printers are registered directly with Universal Print we don't use a connector.

Seems to be happening since windows updates Thursday 10th

Any pointers?

Thanks

Martin

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