Universal Print - not sending jobs to cloud and cannot install printers

Martin Summers 5 Reputation points
2024-10-14T09:16:08.9466667+00:00

Hi

Two issues with Universal Print in the last couple of days

1 - when printing for some users the client machine says the job has been sent to the printer but the job never appears in the print queue for Universal Print (ie https://portal.azure.com/#view/Universal_Print/MainMenuBlade/~/Printers)"portal.azure.com") or on the printer itself.

2 - when trying to add a printer using "Show printers and scanners associated with my Work or school" the printers show as installed and cannot be selected for installation but do not appear in the list of installed devices.

Has been working fine for approximately 6 months now. Printers are registered directly with Universal Print we don't use a connector.

Seems to be happening since windows updates Thursday 10th

Any pointers?

Thanks

Martin

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Marian Micu 0 Reputation points
    2024-11-22T10:18:42.6766667+00:00

    We are having the same issues and mainly on windows 11.

    Have you found any fixes?


  2. Alan Morris 1,326 Reputation points
    2024-11-26T18:30:21.9366667+00:00

    Hi, Is this only with Windows 11 client systems?

    Thanks

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  3. Alan Morris 1,326 Reputation points
    2024-12-10T22:10:28.03+00:00

    I suspect the connector provider will need to make a code change do to the Mopria compliance changes in the IPP port on the latest Windows 11 update.

    If you experience issues with Windows 10, then the Win 11 changes are not the root cause.

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