Unable to Redeem Microsoft for Startups Founders Hub Benefits for OpenAI Credits

Question

Hello everyone,

I’ve been accepted into the Microsoft for Startups Founders program, using the email, and I received $5,000 in free credits for OpenAI products. However, I am currently unable to redeem or connect these credits to my OpenAI account.

I’ve reached out to Azure Support, and they confirmed that everything is functioning correctly on their side, but the issue persists. I’m not sure whether this problem lies with the Startups Founders program or OpenAI.

Is there any way to reset my redemption history or restart the connection between my Microsoft and OpenAI accounts? Any guidance on which support team should take responsibility for resolving this would be greatly appreciated.

Thank you in advance!

Best regards, Julian

Answer 1

@Julian Yoakimow Thank you for reaching Microsoft Q&A Forum,
Can you please share the Service Request number?

Log into the Microsoft for Startups Founders Hub, go to the Benefits tab, and select Redeem in the Azure sponsorship benefits section. This is a common step to ensure that the credits are properly linked to your account

There isn't a direct way to reset your redemption history. However, the support team should be able to assist you with any issues related to your account and credits.

Sharing a few more suggestions:
. Plan 1:

Could you please try emailing microsoftstartups@openai.com ? They should be able to assist you further on this and credit this to your account.

Plan 2:

You could also try to login to https://platform.openai.com/settings/ with your email account which has OpenAI credits approved, Under Billing --> Credits section, you should see the status of the credits.

Plan 3:

Please login to Microsoft foundershub.startups.microsoft.com/ Navigate to Benefits and check under Redeemed Benefits, you can check the status if the benefits are being redeemed.

Plan 4:

Sharing the below links which you can leverage for checking the startup benefits:

Program Benefits: https://aka.ms/startuphelp-benefits

Getting More Benefits: https://aka.ms/startuphelp-get-more

Plan 5:

If none of the above action plan helps, I would request you to open a Support ticket with Founders Hub support team, by following the below steps:

1. Sign in to the Founders Hub Portal.
2. Select the "?" icon in the top-right corner of the screen.
3. Select "Submit a Support Ticket". Attach relevant documents or screenshot of errors as needed.

Hope this helps.