Online Archive not visible in New Outlook for Mac

Question

I am using the new outlook on my mac (OS Mojave 10.14.6) and my online archive isn't showing. When I switch back from New outlook to the old, my archive is there and works fine. Using Outlook for Mac version 16.54

The other Mac in our office using the same Mac OS, and same version of Outlook does not have a problem- the Online archive is there.

Note - i can't update to a newer version of Outlook at this time, as it would require me to update my OS and I need to keep my OS the same to run a certain type of software. Just confused as to why it's working on one computer and not the other (same OS and same Outlook version).

Answer 1

Hi @James Mackie

Welcome to our forum!

Based on your description, it doesn't seem like the latest version is also going to make a difference. First of all, try to check if you can archive online in Outlook on the web. Also, confirm that your account is configured for Microsoft 365 account and that your organization administrator has enabled this feature for you.

If the problem only occurs in the Outlook desktop client, try the following:

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Answer 2

I replied on 14 October and never got a response to my query?

Answer 3

I also had this problem, I switched back to the classic version and then switched to the new version. Problem solved