FAQ bot using conversational language workflow

Question

Hi, I wanted to create a FAQ bot, so for that I was using the custom question and answering following this- https://learn.microsoft.com/en-us/azure/ai-services/language-service/question-answering/tutorials/bot-service is there a way possible to get a bot based on conversational language understanding instead of custom-question answering.

Basically, it has to be a regular bot to understand the queries from a topic and then supply a solution like the ones in the - ask me on the website to assist with queries. I want to create a chatbot based on the most frequent questions asked to the IT support then what is the best way for it? I thought of creating a bot based on custom question answering then deploying it and connecting it to a slack channel. Please let me know if you can help me with it.

Answer 1

Hello @Mansi Gusain , Thanks for using Microsoft Q&A Platform.

Yes, you can use Conversational language understanding (CLU). Looks like your use case is similar to Enterprise chat bot where it might handle frequently asked questions served by a custom question answering knowledge base, a calendar specific skill served by conversational language understanding, and an interview feedback skill served by LUIS.

Please go through this example usage scenarios to understand more about the CLU and choose the best model that fits your use case. You can use Orchestration workflow to connect skills together and appropriately route the incoming requests to the correct service.

Can I use conversational language understanding with custom question answering? You can use orchestration workflow to orchestrate between different conversational language understanding and question answering projects. Start by creating orchestration workflow projects, then connect your conversational language understanding and custom question answering projects. To perform this action, make sure that your projects are under the same Language resource.

I hope this helps.

Regards,

Vasavi

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