Bing Custom Search not updating statistics for the past 7 days

Steven Chapman 21

We have been using Bing Custom Search for awhile now but since the 01 October 2024, no statistic information has been recorded in the system. I cannot get any data, it just stops at the 30 September 2024.

I am using the UI to access the data

Is there any known issue? Any ideas on how to get the data

navba-MSFT 25,935 Reputation points Microsoft Employee

2024-10-08T07:29:20.5233333+00:00
@Steven Chapman Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

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Could you please elaborate your issue ?

Are you referring to the Bing metrics in Azure portal ? If Yes, which metrics are you referring to ?

Please share the screenshot from the UI.

Which region is your resource deployed to ?

Please share the resource URI in below format (in private message):

/subscriptions/XXXXX/resourceGroups/XXX/providers/Microsoft.Bing/accounts/XXXX

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Awaiting your reply.
Steven Chapman 21 Reputation points

2024-10-08T07:37:02.15+00:00
Could you please elaborate your issue ?

Using the service accessed via www.customsearch.ai

Going to my instance and selecting production

The accessing statistics

It is now the 08 October and the last update indicates the 30 September (See screenshot below)

Are you referring to the Bing metrics in Azure portal ? If Yes, which metrics are you referring to ?

Using the Bing Custom Search API

Please share the screenshot from the UI.

Which region is your resource deployed to ?

UK South

Hope this help make my message clearer as rereading it, it is clear that is does lack some important details.
Steven Chapman 21 Reputation points

2024-10-08T07:43:15.57+00:00

Really odd question, how do I send you a private message?
navba-MSFT 25,935 Reputation points Microsoft Employee

2024-10-08T08:53:28.93+00:00

@Steven Chapman I have sent you the private message. Please check.
navba-MSFT 25,935 Reputation points Microsoft Employee

2024-10-10T04:09:40.3466667+00:00

@Steven Chapman I have reached out to the Product Owners and waiting for their reply. I will get back to you once I hear from them.
navba-MSFT 25,935 Reputation points Microsoft Employee

2024-10-14T08:45:02.33+00:00

@Steven Chapman I had a discussion internally with the Product Owners. Could you please test this again now and let me know if you are encountering this issue ? Awaiting your reply.
Steven Chapman 21 Reputation points

2024-10-14T08:52:02.6233333+00:00

I have just checked the statistics and they are now up to date (13 Oct 2024).

Thank you for your help in this matter,

Are you able to disclose why the data was not updating?

If this occurs again, is there any official support path to follow?

Accepted answer

navba-MSFT 25,935 Reputation points Microsoft Employee

2024-10-15T04:24:00.5866667+00:00

@Steven Chapman Thanks for your reply. I am glad that the issue is now resolved, and the statistics are loading correctly.

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Cause of the issue:

Our engineering team has informed us that there was an intervention. There were access issues with internal Kusto (Azure Data Explorer) that are now resolved.

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If the issue reoccurs, please post your issue again in the Microsoft Q&A forum and we would be happy to help you.

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