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1801 error trying to connect to printers on my Print Server

Terry Jackson 0 Reputation points
2024-10-07T22:26:59.9233333+00:00

Having an issue with receiving a blue screen Error 1801 when trying to connect to a printer that is shared on our Windows Print Server.

The Print Driver is up to date

the Printer is being deployed via GPO to our user ( standard Domain user) and that fails.

If we navigate to \printserver.local, we can see the printers being shared via the print server just fine on the client machine, so I know they are there

If we try and manually connect to one by double clicking on one of the shared printers, we get an error 1801, and it fails.

the Domain User has access to the printer via Security Group, so I know its not a rights issue.

any thoughts?

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
13,290 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
689 questions
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  1. Karlie Weng 18,581 Reputation points Microsoft Vendor
    2024-10-08T23:31:00.25+00:00

    Hello,

    Check your anti-virus or firewall.

    Then try to Modify Windows Registry

    Find key "HKLM\System\CurrentControlSet\Control\Print\Environments<PLATFORM>\Drivers"

    Find your printer, backup it and delete.

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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