Unable to cancel billing

Question

I tried Windows Cloud PC - the virtual Pc. When I registered I thought the first attempt had failed. It had not. So I had two 30 day trials open. Because what I wanted to achieve did not work I cancelled both or so I thought. One was cancelled successfully. But the other billed me and continues to bill me despite emailing Microsoft numerous times, trying to block through my bank and dispute the charge. I cannot raise the username for the active description and trying to get the username via email address only gives the cancelled account. There must be a way to quote the invoice number and get this cancelled. Microsoft support is online but you can’t use it without the username. This is driving me up the wall and costing money. I have an invoice number surely it should be possible to get someone to look up my username for the relevant account. No wonder Microsoft is such a big corporation when they keep taking money they know they shouldn't.

Answer 1

@Andrew Simpson,Thanks for posting in Q&A.

From your description, I know you want to cancel your windows 365 subscription.

Based on my research, here is a link about how to cancel your subscription in the Microsoft 365 admin center.

https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide

https://answers.microsoft.com/en-us/msoffice/forum/all/how-do-i-cancel-my-subscription-to-microsoft-365/ceb4b6ab-ee10-4aaf-afe4-ca3c7315377f

However, if the issue still persists, since the limitation of Q&A, it is suggested that you open an online case to get more help.

https://learn.microsoft.com/en-us/mem/get-support

Hope it will help and thanks for your kind understanding.

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