How to connect Skype to a Azure Bot

Oliver Lietz 5

I try to connect Skype (NOT Skype for Business!) to a Azure Bot. It is shown as available. The bot generally works (tested on Web and Telegram). Trying to add Skype leads to an error:

Oops, something went wrong at our end

Sending one of our engineers to fix it. Give it a couple of minutes and try again.

navba-MSFT 24,995 Reputation points Microsoft Employee

2024-10-07T03:42:54.8133333+00:00

@Oliver Lietz Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

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According to https://learn.microsoft.com/en-us/azure/bot-service/bot-service-channel-connect-skype?view=azure-bot-service-4.0,** it mentioned it has to be an existing bot previously connected to Skype.

So, the existing bots that are published and were/are previously connected to skype can continue to use the skype channel. If you have created a new bot and published it then you would not be able to use this channel with your bot. Thanks!!

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Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.
navba-MSFT 24,995 Reputation points Microsoft Employee

2024-10-08T05:13:12.3466667+00:00

@Oliver Lietz Just following up to check if my suggestion helped. Please let me know if you have any further queries. I would be happy to help.
Oliver Lietz 5 Reputation points

2024-10-08T09:21:10.47+00:00
I got it working with another workaround I got from MS Support:

copy the "Add to Skype" URL to the clipboard

insert the URL into the Skype app as a message to myself

click on the URL in Skype

1 answer

navba-MSFT 24,995 Reputation points Microsoft Employee

2024-10-08T09:29:10.84+00:00
@Oliver Lietz I'm glad to see you were able to resolve your issue. Thanks for posting your solution so that others experiencing the same thing can easily reference this. Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer, they can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

. Issue:

You want to connect to skype channel from Azure Bot Service.

. Resolution:

Copy the "Add to Skype" URL to the clipboard

Insert the URL into the Skype app as a message to myself

Click on the URL in Skype

**

Please do not forget to "Accept the answer” and “up-vote” so that it can be beneficial to other community members.
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