On the dashboard, everything looks normal: the funds were marked as sent, I received the email notification. However, the funds have not arrived in my bank account. Seller ID: 72804590 Payment reference number: 006850072376

Hi @Nikolay Kusch , Welcome to Microsoft Q&A! Payment order moves to the sent status when it is dispatched from Microsoft bank. Post this state, it takes few days to weeks for your bank to receive the payment depending on the country and for any delay after this stage, contact your bank. Thank you. If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

I have not received my September payment.

Accepted answer

Junjie Zhu - MSFT 17,806 Reputation points Microsoft Vendor

2024-09-30T02:18:52.2566667+00:00

Hi @Nikolay Kusch ,

Welcome to Microsoft Q&A!

Payment order moves to the sent status when it is dispatched from Microsoft bank. Post this state, it takes few days to weeks for your bank to receive the payment depending on the country and for any delay after this stage, contact your bank.

Thank you.

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Nikolay Kusch 26 Reputation points

2024-09-30T04:19:52.6866667+00:00

My bank says that no payment has been received and is requesting a SWIFT payment receipt, which should be provided by the sender.

Junjie Zhu - MSFT 17,806 Reputation points Microsoft Vendor

2024-09-30T07:37:04.7366667+00:00

It takes few days to weeks for your bank to receive the payment depending on the country and for any delay after this stage.

Please wait patiently for a few more days. If the money has not arrived after a week, please let me know.

Nikolay Kusch 26 Reputation points

2024-09-30T07:39:27.3+00:00

The funds were sent on the 14th. I have been waiting for over two weeks. Soon, they will be sending payments for October, and I still have not received the payment for September.

Nikolay Kusch 26 Reputation points

2024-09-30T07:40:00.04+00:00

The funds were sent on the 14th. I have been waiting for over two weeks. Soon, they will be sending payments for October, and I still have not received the payment for September.

Nikolay Kusch 26 Reputation points

2024-09-30T07:40:43.1066667+00:00

The funds were sent on the 14th. I have been waiting for over two weeks. Soon, they will be sending payments for October, and I still have not received the payment for September.

Nikolay Kusch 26 Reputation points

2024-09-30T07:41:43.9+00:00

The funds were sent on the 14th. I have been waiting for over two weeks. Soon, they will be sending payments for October, and I still have not received the payment for September.

Nikolay Kusch 26 Reputation points

2024-09-30T07:44:22.76+00:00

The funds were sent on the 14th. I have been waiting for over two weeks. Soon, they will be sending payments for October, and I still have not received the payment for September.

Junjie Zhu - MSFT 17,806 Reputation points Microsoft Vendor

2024-09-30T08:06:46.89+00:00

For your scenario, please open a free support ticket here: Contact Us. Select Developer, Student and Startup Programs -> Dev Center->Payouts in the support page.

You could talk to the store team directly and confirm this behavior.
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I have not received my September payment.

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