How do I merge my previous company training profiles into a personal account

Question

I am looking to retrieve and merge my previous company training profiles, certifications and trainings into a personal account.

Instructions to merge do not work because I no longer have access to my previous employer email.

This question is related to the following Learning Module

Answer 1

You can merge your previous company training profiles, certifications, and trainings into a personal account by following the steps below:

1. Sign in to your personal Microsoft Learn profile.
2. Click on your profile icon and select "Settings".
3. Click on "Account management".
4. Click on "Add account".
5. Enter the email address associated with your previous company training profile.
6. Follow the prompts to verify your email address and merge your accounts.

After merging your accounts, your learning history, certification data, achievements, Q&A contributions, activities, linked accounts, saved items, and joined challenges will be merged into your personal Microsoft Learn profile. Private profile mode will be enabled if any of the two profiles has this setting turned on. All other settings will remain unchanged in your personal profile and editable on the profile settings page anytime.

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References:

• Frequently asked questions (profile)