cannot login to avd

Question

I cannot login to my AVD. Sign-in logs show a successful login, however login window says check username and password.

Answer 1

Hi DSAA Admin,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Based upon your query, there could be several reasons preventing login to Azure Virtual Desktop, even if the sign-in logs show that authentication was successful. First, the user might be entering the wrong username or password. It’s also possible that their account is locked due to too many failed attempts

Another issue could be related to permissions the user may not have the necessary access to the correct host pool or application group. If multi-factor authentication is enabled, they might not be completing the second step correctly, it’s important to check that the session host is running smoothly

Finally, better to clear their local cache or try a different way to log in, like using the web client instead of the Remote Desktop Client. For more information, please refer this documentation

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