Unable to install new work email/tools due to previous employer device management

Question

I have attempted to add my new email address/account to my iphone. When beginning the install process, I receive an error message "Misconfiguration Alert. Your admin wants the apps on this device to be managed by the account "[previous email address]". The app account you are using "[new email address]" will be removed. To access your organization's data with the account "[new email address]", you must un-enroll your device from the Company Portal...

I have removed this account from General--> Settings --> VPN Management already. What else do I need to do to access new company email/account?

Answer 1

@Stanton, Daniel， Thanks for posting in Q&A. For the error message, it seems the device is still managed by the previous company.

Please try the following suggestions to see if we can add the new email:

1. Please see if the company porta is accessible. If yes, try to remove the device via company portal. https://learn.microsoft.com/en-us/mem/intune/user-help/unenroll-your-device-from-intune-ios
2. Ensure the previous email account and profile is removed from outlook and the device. App protection policy with the previous email account may affect to add new email account.

Please try the above suggestion and if there's any update, feel free to let us know.

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