hi,
For the past few days I have been facing a lost of BSOD
I analyzed the dump through WinDbg and found it was ntkrnlmp.exe
But I have not idea how to solve it
here is the dump files: https://1drv.ms/f/s!AoJysYSb_R3nt1Lwvq44fMXB-Pjo?e=r1tOSF
Below this is the WinDbg output:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8046521fe73, Address of the instruction which caused the BugCheck
Arg3: fffff80461f86900, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
*** WARNING: Check Image - Checksum mismatch - Dump: 0x208038, File: 0x2080c6 - C:\ProgramData\Dbg\sym\BTHport.sys\2AFD096C202000\BTHport.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1374
Key : Analysis.Elapsed.mSec
Value: 9509
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 2
Key : Analysis.Init.CPU.mSec
Value: 234
Key : Analysis.Init.Elapsed.mSec
Value: 3465
Key : Analysis.Memory.CommitPeak.Mb
Value: 93
Key : Bugcheck.Code.LegacyAPI
Value: 0x3b
Key : Bugcheck.Code.TargetModel
Value: 0x3b
Key : Dump.Attributes.AsUlong
Value: 1008
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: AV_nt!SwapContext
Key : Failure.Hash
Value: {47b746a3-60bf-1f5a-5fa5-88903b6a3204}
BUGCHECK_CODE: 3b
BUGCHECK_P1: c0000005
BUGCHECK_P2: fffff8046521fe73
BUGCHECK_P3: fffff80461f86900
BUGCHECK_P4: 0
FILE_IN_CAB: 091924-16734-01.dmp
DUMP_FILE_ATTRIBUTES: 0x1008
Kernel Generated Triage Dump
FAULTING_THREAD: ffffd782cbf47080
CONTEXT: fffff80461f86900 -- (.cxr 0xfffff80461f86900)
rax=0000000000000005 rbx=fffff80460776180 rcx=ffff9b008ca47c00
rdx=0000000000000000 rsi=ffffd782cbf47080 rdi=fffff80465b4d700
rip=fffff8046521fe73 rsp=ffff9b008ca47600 rbp=006fe47fbd9bbfff
r8=0000000000000000 r9=00100410000302ff r10=0000000100000049
r11=0000000000000004 r12=000000000000019a r13=ffffd782b82f1040
r14=ffffd782cb1d70c0 r15=fffff80461f64000
iopl=0 nv up ei pl zr na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050247
nt!SwapContext+0x503:
fffff804`6521fe73 0fc719 xrstors [rcx]
Resetting default scope
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: WeMeetApp.exe
STACK_TEXT:
ffff9b00`8ca47600 fffff804`6521f906 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SwapContext+0x503
ffff9b00`8ca47640 fffff804`6505ffa5 : fffff804`60776180 00000000`00000000 fffff804`65b4d700 ffffd782`c41bd080 : nt!KiSwapContext+0x76
ffff9b00`8ca47780 fffff804`650613c7 : ffffd782`cbf47080 00000001`00000000 00000000`00000004 00000000`00000000 : nt!KiSwapThread+0xaa5
ffff9b00`8ca478d0 fffff804`6509342b : ffffd782`00000000 ffffd782`00000000 ffff9b00`0000001d 00000032`b07617dc : nt!KiCommitThreadWait+0x137
ffff9b00`8ca47980 fffff804`654f7b00 : ffffd782`cbf47080 ffff9b00`8ca47aa0 ffff9b00`8ca47a18 00000000`00000002 : nt!KeWaitForAlertByThreadId+0xd7
ffff9b00`8ca479f0 fffff804`6522b605 : 00000000`00002800 ffff9b00`8ca47a30 ffffffff`fffe7960 ffffd782`00000000 : nt!NtWaitForAlertByThreadId+0x30
ffff9b00`8ca47a20 00007ffe`fc633d24 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
0000002c`1d8ffc88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`fc633d24
SYMBOL_NAME: nt!SwapContext+503
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
IMAGE_VERSION: 10.0.22621.4169
STACK_COMMAND: .cxr 0xfffff80461f86900 ; kb
BUCKET_ID_FUNC_OFFSET: 503
FAILURE_BUCKET_ID: AV_nt!SwapContext
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {47b746a3-60bf-1f5a-5fa5-88903b6a3204}
Followup: MachineOwner
---------
Any help would be appreciated