Lost access to Two-Factor Authentication as admin of Office 365 developer Account

Question

Hi Team,

I am reaching out to inform you that I have experienced data loss on my cellphone, which has resulted in the loss of access to the application used for two-factor authentication for my email on the developer network.

Could you please assist me by removing or updating the two-factor authentication so I can use my recovery email? 

Thank you for your understanding and support.

Best regards,

Shubham Raturi

Answer 1

Sorry to hear that, but I have to tell you that a reset is unfortunately not possible without a support case.

Please contact us via the telephone numbers provided if you do not have access to a support portal as a registered user.

Link to the phone numbers as Business Customer https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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