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Activating Outlook Premium on iOS

Nelson Gonzalez 0 Reputation points
2024-09-17T13:51:01.9466667+00:00

I have a user whose email is Google Workspace, but they like to use Microsoft Outlook.

We purchased a 365 Apps for Business license for them, but we don't know how to activate the premium version of Outlook on his iPhone so he does not receive ads.

We activated it on his Mac by clicking "Purchase Microsoft 365" and then signing in with the credentials for the account that has the 365 Apps for Business license.

However, when we try to sign in on the iPhone Outlook app with that account, we are presented with configuring IMAP settings. This account does not have an email associated with it and is only used for activating Microsoft 365 apps. How should we go about activating the full version of Outlook on his phone so he does not receive ads?

We also tried downloading the Microsoft 365 app and signing into it with the Apps for Business account and then launching Outlook, but it did not activate the premium version and remove ads.

Thanks!

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A family of Microsoft email and calendar products.
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Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Licensing: Rules, regulations, and restrictions that define how software can be used and distributed.
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  1. SokiGuo-MSFT 28,236 Reputation points Microsoft Vendor
    2024-09-18T05:53:48.2533333+00:00

    Hi @Nelson Gonzalez

    Welcome to our forum!

    Looks like the issue is more related to Outlook for mobile. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Outlook for Mobile for more professional help.

    According to my search, this document provides first-time login guidelines, please refer to:

    Set up the Outlook app for iOS.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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