You've reached the maximum number of mail users and contacts you can create with a new subscription

Vidhi Jaiswal 5

I have reached the maximum number of mail users and contacts that I can create with a new subscription. I have 4 M365 Business Standard licenses, 1 M365 E3 license, and 10 M365 F1 licenses. How can I resolve this issue? I have attached a screenshot for reference.

Let me know if there is any limitation for creating mail contacts based on number of licenses

Vasil Michev 108.1K Reputation points MVP

2024-09-17T15:30:13.7433333+00:00

We cannot see the screenshot, can you try attaching it again?
Vidhi Jaiswal 5 Reputation points

2024-09-17T17:48:54.2166667+00:00

SS.png

Please find the screenshot
Xintao Qiao-MSFT 3,995 Reputation points Microsoft Vendor

2024-09-20T07:55:27.63+00:00

Hi, @Vidhi Jaiswal

Just wanted to check if the answer shared below helped. If it helped, then would request you to please "Accept the answer" as it would be helpful to others in the community as well.
Xintao Qiao-MSFT 3,995 Reputation points Microsoft Vendor

2024-09-23T08:38:00.62+00:00

Hi, @@Vidhi Jaiswal

Any updates so far? If you have solved your problem, could you share with us? Maybe it will help more people with similar problems. Don't forget to mark it as answer, this will be easy for other community members to find the useful one.
Xintao Qiao-MSFT 3,995 Reputation points Microsoft Vendor

2024-09-26T09:56:59.1833333+00:00

Hi, @Vidhi Jaiswal

Just checking in to see if above information was helpful.

If the issue has been resolved, please mark the helpful replies as answers.

1 answer

Xintao Qiao-MSFT 3,995 Reputation points Microsoft Vendor

2024-09-18T03:01:51.5966667+00:00
Hi, @Vidhi Jaiswal

This appears to be a wide-ranging issue, and you are not the only affected user.

You can check the documentation here to learn about the restrictions of the license.

Exchange Online limits - Service Descriptions | Microsoft Learn

Depending on the current situation, you can try the following suggestions:

Try adding contacts from Power Shell.

Try adding contacts again after deleting unused contacts.

Based on the discussion here, the issue may be a backend issue that the team is investigating and working to resolve. You can stay tuned here.

You've reached the maximum number of mail users and contacts you can - Microsoft Community

You've reached the maximum number of mail users and contacts you can - Microsoft Community

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Agarwal, Dikshant 0 Reputation points

2024-09-27T09:32:04.97+00:00

Hi @Xintao Qiao-MSFT this did not work. Can you tell me is there any specific limit attached to adding mail contacts in a tenant?

When i tried to add contact using Powershell, I encountered below error:

PS C:\Windows\system32> New-MailContact -Name "Test External" -ExternalEmailAddress externaluser@xxx.com

Write-ErrorMessage :

|Microsoft.Exchange.Management.Tasks.NewSubscriptionRecipientUsageExceededTotalQuotaException|You've reached the

maximum number of mail users and contacts you can create with a new subscription.

At C:\Users\Shfladmin\AppData\Local\Temp\tmpEXO_0vr5zeaa.vtm\tmpEXO_0vr5zeaa.vtm.psm1:1205 char:13

Write-ErrorMessage $ErrorObject

CategoryInfo : InvalidOperation: (:) [New-MailContact], NewSubscription...lQuotaException

FullyQualifiedErrorId : [Server=PN0PR01MB7562,RequestId=5e769a71-0094-a84e-d15b-5d10a4a0b70f,TimeStamp=Fri, 27 S

ep 2024 09:15:33 GMT],Write-ErrorMessage

Xintao Qiao-MSFT 3,995 Reputation points Microsoft Vendor

2024-09-30T06:33:53.9+00:00

Yes, there is usually a limit to the number of mail contacts you can add in your tenant. However, the exact limits may vary depending on the subscription plan you have.

You can use the command to see how many contacts are currently in the tenant.

(Get-MailContact). Count

Clean up unwanted contacts regularly to make space.

If you've reached the limit of contacts and need to add new ones, you may need to upgrade your subscription.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Agarwal, Dikshant 0 Reputation points

2024-09-30T07:23:11.3966667+00:00

Hi @Xintao Mao , thank you for your response. Could you please guide me on how to remove multiple unwanted contacts at once? Currently, I can only delete contacts individually from the admin center, which is quite impractical. Additionally, could you inform me where Microsoft specifies the maximum number of contacts allowed per subscription? I would also appreciate detailed information on the contact limits for each subscription type. Thank you!

Xintao Qiao-MSFT 3,995 Reputation points Microsoft Vendor

2024-09-30T09:23:34.71+00:00

Hi, @Agarwal, Dikshant

As you said, since the deletion operation is irreversible, bulk deletion of contacts is not supported in the EAC for the time being due to security concerns, which is by design. This is also mentioned in the official Microsoft documentation Manage mail contacts in Exchange Online | Microsoft Learn

You can try the following command in Power Shell to delete multiple contacts at once.

$contacts = Get-MailContact -Filter {Name -like "unwanted user1" -or Name -like "unwanted user2"} $contacts | ForEach-Object { Remove-MailContact -Identity $_.Identity -Confirm:$false }

Unfortunately, Microsoft doesn't have an exhaustive article on all licenses about contacts limits. In addition to the limitations covered in the articles provided above Exchange Online limits - Service Descriptions | Microsoft Learn, I have found a few articles to refer to.

User Limits for Microsoft 365 Business Standard - Myrtec

Licensing Documents (microsoft.com)

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Xintao Qiao-MSFT 3,995 Reputation points Microsoft Vendor

2024-10-09T07:04:16.7166667+00:00

Hi, @Agarwal, Dikshant

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
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You've reached the maximum number of mail users and contacts you can create with a new subscription

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