I am not able to switch my directory

Question

I am not able to switch my directory. Authenticator app is working from company side as I am able to use it for other things but app is not generating codes for azure portal.

Answer 1

Hello AdityaBist,

Thank you for posting in Q&A forum.

It sounds like you're experiencing an issue with your authenticator app specifically for accessing the Azure portal. Here are a few steps you can try to troubleshoot it:

1.Check Time Synchronization:

Ensure that the time on your device is correctly synchronized. Authenticator apps often rely on accurate time settings to generate the correct codes.

2.Re-add the Account:

Open the authenticator app.

Find and remove the problematic Azure portal account.

Re-add the account by following the instructions provided by Azure for setting up multi-factor authentication (MFA). This usually involves scanning a QR code or entering a secret key.

3.Clear Authenticator App Cache (if applicable):

On Android: Go to Settings > Apps > [Authenticator App] > Storage > Clear Cache.

On iOS: There’s no direct option to clear cache; you might need to reinstall the app.

4.Check Permissions:

Ensure the app has the necessary permissions to function correctly, like access to the internet and the ability to run in the background.

5.Alternative MFA Methods:

Log in to the Azure portal using a different method if available (SMS, email, etc.).

From the Azure portal, navigate to the security settings and ensure that the authenticator app is correctly set up as a valid MFA method.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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