Windows 11, Your organization requires you change your pin

Question

My daughters new laptop running windows 11 is asking her to change her pin, likely due to default settings. When she clicks ok, it takes her to a window asking for current pin, but it won't let her type in the box at all. I'm out of town and can not really help hr remotely.

Answer 1

Press Shift while pressing Restart from the sign-in screen

Troubleshoot > Advanced options > Startup Settings > Restart.

After the restart, press the key for Safe Mode with Networking.

Now she can attempt to log in with her password or reset the PIN.

Answer 2

Hello,

Based on your description, please try to delete and recreate the PIN. Here are the specific steps:

If you can log in without a PIN (using a password).

Go to Settings > Accounts > Sign-in options.

Then delete and recreate the PIN.

You also mentioned that your keyboard is not working. If you are using a wired mouse/keyboard, try to unplug and replug them.

1. Turn off your system.
2. Then, unplug the power cord from the power source.
3. After this, remove all external USB devices connected to the computer (such as mouse and keyboard cables) one by one.
4. After removing all peripherals, plug in the power source and turn on the PC.

Best Regards,

Yanhong Liu

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.