Why can't i access powerpoint files through a specific microsoft account

Question

I have 2 accounts, from one of them I can easily access the pptx file, but when i switch accounts, on the same internet connection, wifi connection everything, I cannot open the same pptx file. It says error before even opening that. "sorry we could not connect to the server. Please try again later".

I have not purchased anything from either of the 2 accounts. why can i open the file from one of them and not open it from another

Answer 1

Hi

Which version of Office are you using?

• Please open one Office app, click File > Account, check the version name and version number under "Product Information".

Does this issue occur with other Office files, Word documents, Excel workbooks?

Where are these presentations stored? Such as local folder, OneDrive or others?

• I suggest you change the storage location for a check.
• Besides, if these presentations are stored on OneDrive, please ensure the specific Microsoft account has permission to access. You may share the presentations to this specific Microsoft account.

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Answer 2

Does this issue occur with other Office files, Word documents, Excel workbooks?

Where are these presentations stored? Such as local folder, OneDrive or others?

• I suggest you change the storage location for a check.
• Besides, if these presentations are stored on OneDrive, please ensure the specific Microsoft account has permission to access. You may share the presentations to this specific Microsoft account.