Error 404 file not found.

Question

Hello,

Please i need your help on this issue.

One of my customers gets error 404 file not found.

Not able to access files after restoring from a Teams channel.

This was a private Teams channel which was deleted and restored and after restoring we are getting the 404 error message.

Answer 1

Hello,

The 404 error typically indicates that the files or the path to them cannot be found. Here are a few steps you can try to resolve this issue:

1. Check SharePoint: Ensure that the files are present in the SharePoint site associated with the Teams channel. Sometimes, files might not be properly restored and could still be in the SharePoint Recycle Bin.
2. Clear Cache: Clear the Teams cache. This can sometimes resolve issues related to file access:

Windows: %appdata%\Microsoft\Teams

Mac: ~/Library/Application Support/Microsoft/Teams

Delete all files in this directory.

3. Use PowerShell: Try restoring the SharePoint site associated with the Teams channel using PowerShell:

Restore-SPODeletedSite -Identity <team site url>

Replace <team site url> with the URL of the SharePoint site.

4. Check Permissions: Ensure that the permissions for the restored channel and its files are correctly set. Sometimes, permissions might not be fully restored, causing access issues.

If there are any misunderstandings, please let me know

Best regards，

Maycon Novaes

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