Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Question

Hello,

I have been trying to launch Space Marine 2 but it crashes during startup, sometimes causing my screen to cut to black and lose signal. In the Event Viewer, I found the error message "Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code." Previously, errors related to zlib1.dll, ntdll.dll, and msvcrt.dll prevented me from launching the game, but I believe I fixed those as they no longer appear in the Event Viewer.

I have tried restarting the Server Service, running several CMD commands, resetting my BIOS to default, checking firewalls, changing my VRAM to 20000, downloading the latest Microsoft Visual C++ Redistributable Version, doing a Clean boot, running sfc /scannow and Dism /Online /Cleanup-Image /RestoreHealth on CMD as admin, but the problem persists.

System specs:

ProcessorIntel(R) Core(TM) i5-9600K CPU @ 3.70GHzVideo CardRadeon RX 580 SeriesOperating SystemWindows 10RAM****16 GBOperating SystemSize64-bitOperating SystemWindows 10Version10.0.19041Locale0409Event Log

• <Event xmlns="__http://schemas.microsoft.com/win/2004/08/events/event__">
• <System>

  <Provider Name="Microsoft-Windows-PerfNet" Guid="{cab2b8a5-49b9-4eec-b1b0-fac21da05a3b}" />

  <EventID>2004</EventID>

  <Version>1</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2024-09-12T20:06:01.1769224Z" />

  <EventRecordID>205709</EventRecordID>

  <Correlation />

  <Execution ProcessID="7388" ThreadID="8128" />

  <Channel>Application</Channel>

  <Computer>NikosX556gr</Computer>

  <Security UserID="S-1-5-21-2066403306-1596175225-44942688-1002" />

  </System>

• <EventData>

  <Data Name="NTSTATUS">3221225506</Data>

  </EventData>

  </Event>

DDL Log Entry

• <Event xmlns="__http://schemas.microsoft.com/win/2004/08/events/event__">
• <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2024-09-12T10:15:31.7357367Z" />

  <EventRecordID>205340</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>NikosX556gr</Computer>

  <Security />

  </System>

• <EventData>

  <Data>app_updater.exe</Data>

  <Data>1.1.5.708</Data>

  <Data>5d22f5b2</Data>

  <Data>zlib1.dll</Data>

  <Data>1.2.8.0</Data>

  <Data>5190dfa0</Data>

  <Data>c0000005</Data>

  <Data>00003650</Data>

  <Data>f4c</Data>

  <Data>01db04fbfe15db95</Data>

  <Data>C:\Program Files (x86)\Common Files\DVDVideoSoft\lib\app_updater.exe</Data>

  <Data>C:\Program Files (x86)\Common Files\DVDVideoSoft\lib\zlib1.dll</Data>

  <Data>85d87adf-6879-4db5-b8fd-3476c5d2e2ee</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

• <System>

  <Provider Name="Application Hang" />

  <EventID Qualifiers="0">1002</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>101</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2024-09-12T15:09:15.4812775Z" />

  <EventRecordID>205425</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>NikosX556gr</Computer>

  <Security />

  </System>

• <EventData>

  <Data>Warhammer 40000 Space Marine 2 - Retail.exe</Data>

  <Data>2.1.0.1</Data>

  <Data>1bac</Data>

  <Data>01db052545d8fd15</Data>

  <Data>6</Data>

  <Data>C:\Program Files (x86)\Steam\steamapps\common\Space Marine 2\client_pc\root\bin\pc\Warhammer 40000 Space Marine 2 - Retail.exe</Data>

  <Data>a4a40bb1-c3b7-4365-9d85-b5f3a5e97e77</Data>

  <Data />

  <Data />

  <Data>Unknown</Data>

  <Binary>55006E006B006E006F0077006E0000000000</Binary>

  </EventData>

  </Event>

Answer 1

Hello Stathis Giannopoulos,

Thank you for posting in Q&A forum.

Based on the information you’ve provided, there are several errors indicating different issues. Here are some steps you could check:

1.Event ID 2004：

This error comes from the Performance Counter Library (PerfNet), which is used for monitoring network performance.

This may caused by missing or corrupt performance counters, or other issues with the network configuration or services.

You can try to rebuild the Performance Counters:

Run the following command to rebuild performance counters:

lodctr /R

After this, restart the system and see if the issue persists.

Check Network Services: Ensure all necessary network services are running properly, such as:

Server (LanmanServer) service

Workstation (LanmanWorkstation) service

2.Application Error (Event ID 1000, app_updater.exe crash)

This error is related to the application app_updater.exe crashing due to zlib1.dll.Please try to reinstall the application.

3.Application Hang (Event ID 1002, Warhammer 40,000 Space Marine 2 crash)

This error indicates that the game Warhammer 40,000: Space Marine 2 stopped responding and caused a hang.

Please try to action below:

1.Update Graphics Drivers: Since you're using a Radeon RX 580, visit the AMD website to ensure your GPU drivers are up to date.

2.Verify Game Files on Steam:

3.Disable Background Applications: Sometimes, background applications or overlays can cause issues with games.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

============================================

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