Getting aborted error when using TTS Avatar synthesis API.

Madishetty, Priyanka 0

I am using Azure TTS avatar batch synthesis API. The request is submitted successfully but the response is not started like 30 mins and later I tried with the jobId then the response is it is aborted.

Help me with debugging this issue and let mw know why I am getting this error.

Failed synthesis failed {'code': 'Aborted', 'message': 'This job is aborted due to timeout.'}

below is the jobid:

87c8c1b6-87e8-4b67-9ea2-c26b30c5a05d

Chandra Boorla 2,680 Reputation points Microsoft Vendor

2024-09-13T18:12:29.96+00:00

Hi @Madishetty, Priyanka

Greetings & Welcome to Microsoft Q&A forum! Thanks for posting your query!

In addition to @ Sina Salam,

I have a free student subscription. Does that effect my response time or response?

In response to your query about whether a free student subscription impacts response times, it's unlikely that the type of subscription is the root cause of the issues you're facing. It's worth noting, though, that free subscriptions might come with certain limitations on usage, which could lead to lower performance compared to paid options.

Refer this document for additional information: Azure OpenAI Service quotas and limits.

Help me with debugging this issue and let mw know why I am getting this error. Failed synthesis failed {'code': 'Aborted', 'message': 'This job is aborted due to timeout.'}

Regarding the error with the TTS Avatar synthesis API, the problem might stem from the size of the input data or the complexity of its configuration. Attempting to reduce the data size or simplify the configuration might help address the issue.

Moreover, incorporating a retry mechanism in your code could mitigate timeout or transient errors by making your API calls more resilient against network delays or temporary service interruptions.

It's also advisable to regularly use the GET batch synthesis API for monitoring the status of your API calls. This proactive approach can help you quickly identify and rectify any problems.

I hope this information helps. Please do let us know if you have any further queries.
Madishetty, Priyanka 0 Reputation points

2024-09-14T14:19:50.3766667+00:00

Thank you for your Answer.

I have calling GET API call with 10 secs sleep time and I have ran it for more than 30 mins still the response is Not Started and the request is just "Hello World".

Please verify what could be the exact error.

Job Id: "3751620e-05a7-4e7a-af7f-f48f1fd9035f"
Chandra Boorla 2,680 Reputation points Microsoft Vendor

2024-09-17T21:26:12.66+00:00

Hi @Madishetty, Priyanka

Apologies for the inconvenience caused to you.

Appreciate if you could you please provide more details about the error message you are experiencing, including a screenshot if possible? This will help me better understand the issue and provide a better solution.

Thank you.
Chandra Boorla 2,680 Reputation points Microsoft Vendor

2024-09-18T19:05:45.0866667+00:00

Hi @Madishetty, Priyanka

Just checking in to see on the last response. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thank you.
Madishetty, Priyanka 0 Reputation points

2024-09-19T11:27:12.4433333+00:00

Thakn you I still see the error below are snapshots of my request and respost of post method and request of my get method

And If the do the list of jobs I have either they are aborted or No started.

Please look into the snapshots and let me know how can we solve this.
Chandra Boorla 2,680 Reputation points Microsoft Vendor

2024-09-20T17:11:01.6533333+00:00

Hi @Madishetty, Priyanka

At this time, we are reaching out to the internal team to get some help on this .

We will update you once we hear back from them.

Appreciate your patience.
Chandra Boorla 2,680 Reputation points Microsoft Vendor

2024-09-25T18:12:58.6233333+00:00

Hi @Madishetty, Priyanka

Apologies for the inconvenience.

Please reach out to our support team through Azure portal to gain deeper insights and explore potential solutions. It's highly recommended that you reach out to our support team. Their expertise will be invaluable in suggesting the most appropriate approach.

Thank you.

1 answer

Sina Salam 12,011 Reputation points

2024-09-11T20:49:39.5266667+00:00

Hello Madishetty, Priyanka,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that you are getting aborted error when using TTS Avatar synthesis API.

This link https://learn.microsoft.com/en-us/azure/ai-services/speech-service/text-to-speech-avatar/batch-synthesis-avatar might be very helpful to debug this issue. Take note on your parameters, large sizes of input or configurations complexity and if you're exceeding API limits, this kind of issue can happen.

I hope this is helpful! Do not hesitate to let me know if you have any other questions.

Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful
Please sign in to rate this answer.
Madishetty, Priyanka 0 Reputation points

2024-09-12T01:20:55.6733333+00:00

I have checked the link but I did not get the exact answer for the error. And generally how much time it takes for the API to give the response? As I have waited for 30 mins but still the synthesis was not started.

Sina Salam 12,011 Reputation points

2024-09-12T02:51:48.8133333+00:00

Hi Madishetty, Priyanka,

Thanks for your feedback.

In the link, you will see how to periodically call the GET batch synthesis API to monitor the status. let the status change from NotStarted to Running and finally to Succeeded or Failed - https://requests.readthedocs.io/en/latest

You can also implement retry mechanism in your code to handle timeout or transient error as it shown in the link - https://tenacity.readthedocs.io/en/latest

Regarding your question:

And generally how much time it takes for the API to give the response?

It depends on many factors, for many web APIs, response times can range from a few milliseconds to a few seconds. However, high-performance or real-time APIs might be faster, while those with complex operations or high traffic might be slower.

Madishetty, Priyanka 0 Reputation points

2024-09-12T16:14:57.15+00:00

I have a free student subscription. Does that effect my response time and response?

Madishetty, Priyanka 0 Reputation points

2024-09-12T16:16:09.1066667+00:00

I have a free student subscription. Does that effect my response time or response?
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