How do I cancel my prescription on MSFT (see picture)! We don´t use it anymore! I need your help to cancel.

Moberg Forslund, Eva 0

(Moderator's note: original image deleted, see comment below.)

Erland Sommarskog 112.7K Reputation points MVP

2024-09-11T15:12:03.48+00:00

I took the liberty to delete your image, since it included personal information you probably should share publicly. If you don't care, re-added, but you have been adviced.

As for the actual question, Teams is not my expertise, so I cannot help there.

1 answer

Robin Sheng-MSFT 3,760 Reputation points Microsoft Vendor

2024-09-12T01:24:19.4066667+00:00

Hi @Moberg Forslund, Eva

Based on your case description, you need guidance on canceling your M365 subscription.

If you are one of the following, please refer to this reference.

If you want to cancel your Microsoft 365 subscription, please refer to this reference.

If you need further assistance, please feel free to contact us.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.
Robin Sheng-MSFT 3,760 Reputation points Microsoft Vendor

2024-09-16T02:44:09.0966667+00:00

Hi @Moberg Forslund, Eva

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

Robin Sheng-MSFT 3,760 Reputation points Microsoft Vendor

2024-09-18T02:30:49.96+00:00

Hi @Moberg Forslund, Eva

It has been a while, how is everything going? If you have any update about this issue, please feel free to post back.

Moberg Forslund, Eva 0 Reputation points

2024-09-18T08:07:57.4133333+00:00

Yes, I need further assistance. I don´t know my old e-mail address I used when I created this account.

I just need your help to cancel this subscription. Can you do that? No one is using this and I am paying for it every month. Thanks! Eva

Robin Sheng-MSFT 3,760 Reputation points Microsoft Vendor

2024-09-19T02:23:31.2366667+00:00

Hi @Moberg Forslund, Eva
If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more.

Since you said you forgot the account you used, we recommend you contact telephone support for further assistance.

Find support phone numbers by country or region

Thank you for your understanding and support.

Robin Sheng-MSFT 3,760 Reputation points Microsoft Vendor

2024-09-25T01:28:06.9933333+00:00

Hi @Moberg Forslund, Eva
If an answer has been helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community. If not, please let us know what is still needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

How do I cancel my prescription on MSFT (see picture)! We don´t use it anymore! I need your help to cancel.

1 answer

Your answer