Unable to access the Redis cache from my company portal, But i can access from mobile network. Something is blocking, please check and response immediately.

Vijayendran Rajendran 0

Below is error i got.

Connection Failure: If this issue persists, ensure your computer's firewall and proxy settings allow outbound TCP traffic to port 10225. Using the firewall feature on your cache may also block connections from the console if your IP address has not been allowed.

Sai Raghunadh M 1,045 Reputation points Microsoft Vendor

2024-09-12T15:22:54.5533333+00:00
Hi @Vijayendran Rajendran,

Thanks for the question and using MS Q&A platform.

In addition to akinbade abiola,

There are different scenarios we would have to consider:

If the app service is inside Azure VNet, the VNets IP address should be whitelisted under the firewall rule.

If the app service is outside Azure and if it is deployed on a dedicated server, the server IP address should be whitelisted under the firewall rule.

If the app service is on local machine, the machines IP address should be whitelisted under the firewall rule.

If the app service is behind a proxy, the proxy’s IP address should be whitelisted under the firewall rule. I hope this information helps, please let us know if you have any further queries.
Sai Raghunadh M 1,045 Reputation points Microsoft Vendor

2024-09-13T16:27:12.7566667+00:00

Hi @Vijayendran Rajendran,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Sai Raghunadh M 1,045 Reputation points Microsoft Vendor

2024-09-16T11:19:18.73+00:00

Hi @Vijayendran Rajendran,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

1 answer

akinbade abiola 18,305 Reputation points

2024-09-11T08:02:13.69+00:00

You need to check your companys network settings if you're admin or reach out to the admin with error. to resolve:

Check your IT department to check if port 10225 is blocked or if the proxy/firewall settings need adjustment.

Also your company's external IP has to be added to the Redis firewall or/and Vnet rules. Go in > Azure Cache for Redis > Firefall (Settings) and add your machine's public IP (needs to be visible to Azure).

You can do a telnet test on that port from your company network to verify

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
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Unable to access the Redis cache from my company portal, But i can access from mobile network. Something is blocking, please check and response immediately.

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