I keep getting charged for a tenant I do not have access to - help!

Question

Hi, I woke up to an invoice this morning for £52 this morning how ever when I click the "view Invoice" button I get this error:

"Limited or No Access

You are not a member of this tenant and do not have access to this directory or any subscriptions/resources within. Your interactions will be limited to directory switching or passthrough scenarios only. Click 'I acknowledge' to continue to as a passthrough user without any access to the directory. You can click 'Sign out' to sign out of this session."

then when I try to log in I get this error:

"Selected user account does not exist in tenant 'Default Directory' and cannot access the application '0fdc37af-a69e-49ea-8ee9-a1d69e7edb0c' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

Please help me I keep getting charged for this.

Answer 1

I will recommend you create a support ticket with the billing team: https://azure.microsoft.com/en-us/support/create-ticket Or try the global service numbers

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

As for access to the Azure account, I will recommend you try logging in using the incognito tab.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola