Document Intelligence Service .DOCX UnsupportedContent Error

Jason Bassos 0

I'm attempting to use the 2024-02-29-preview prebuilt-layout model to extract data from a .docx document, which according to the documentation is supported by this model and version.

For most Word documents, everything is working fine, however I noticed that for a particular .docx I receive an UnsupportedContent error:

{
    "status": "failed",
    "createdDateTime": "2024-09-05T21:21:07Z",
    "lastUpdatedDateTime": "2024-09-05T21:21:07Z",
    "error": {
        "code": "InvalidRequest",
        "message": "Invalid request.",
        "details": [
            {
                "code": "UnsupportedContent",
                "message": "Content is not supported: The input content is corrupted or format is invalid.",
                "target": "0"
            }
        ]
    }
}

Prior to submitting the document, if I open the file in Word and Save As, then the document is able to be processed successfully. This leads me to believe that there is some kind of incompatibility with this specific document file. Once it is loaded into Word and re-saved, that must fix the issue.

My question is, why isn't the Document Intelligence Service able to detect this file as a valid .docx file? Even in the Intelligence Studio, I'm able to import the document and view it, however the analysis fails with the same error.

How does the service check the file format? I can't attach the original document in question because the file type is not allowed, but I've uploaded it here: https://www.dropbox.com/scl/fi/q5n138p9btcrjkd3ton7x/GeicoAuto.docx?rlkey=2e40ygjd3ik01gsv58r1kgnlb&st=fml8m96v&dl=0

Chandra Boorla 2,915 Reputation points Microsoft Vendor

2024-09-06T14:27:09.3033333+00:00

Hi @Jason Bassos

Greetings & Welcome to Microsoft Q&A forum! Thanks for posting your query!

The error message "Content is not supported: The input content is corrupted, or format is invalid" in Azure Document Intelligence indicates that there is an issue with the input content that you are trying to process.

I tried to replicate the scenario and able to analyze the .docx file successfully without facing any difficulties. In your case, it seems that the issue is related to the specific .docx file that you are trying to process. It is possible that the file is corrupted or damaged in some way, which is causing the Document Intelligence Service to reject it. As you mentioned, opening the file in Word and re-saving it seems to fix the issue, which suggests that there may be some compatibility issue with the file.

Here are a few potential reasons why the Document Intelligence Service might be unable to detect the file as a valid .docx file:

File format inconsistencies: Although the file has a .docx extension, it's possible that the file format is not entirely compliant with the OpenXML standard, which is the format used by .docx files. This could be due to the way the file was created or edited previously. When you open and save the file in Word, it might be correcting these inconsistencies, making the file compatible with the Document Intelligence Service.

Compression or encryption: The file might be compressed or encrypted in a way that the Document Intelligence Service is not able to handle. When you save the file in Word, the compression or encryption might be removed or converted to a compatible format.

I hope this information helps. Do let us know if you have any further queries.
Chandra Boorla 2,915 Reputation points Microsoft Vendor

2024-09-09T05:17:09.37+00:00

Hi @Jason Bassos

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Chandra Boorla 2,915 Reputation points Microsoft Vendor

2024-09-10T12:06:00.6766667+00:00

Hi @Jason Bassos

Following up to see if the given response was helpful and was just checking back to see if you have a resolution yet.
Jason Bassos 0 Reputation points

2024-09-11T17:17:31.84+00:00

Hi @Chandra Boorla I haven't had a chance to investigate more on this. I will post an update when I have more information.
Chandra Boorla 2,915 Reputation points Microsoft Vendor

2024-09-11T20:08:07.27+00:00

Hi @Jason Bassos

Thank you and I will be waiting for your response.
Chandra Boorla 2,915 Reputation points Microsoft Vendor

2024-09-12T20:10:36.4666667+00:00

Hi @Jason Bassos

Just checking in to see if you have had a moment to review it.

In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

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Document Intelligence Service .DOCX UnsupportedContent Error

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