Azure credits

Hi,

When my company became a AI Cloud Partner we purchased a Partner launch benefits package. I don't seem to be able to use the 700 USD credit in Azure to pay for our app web service :( Any one have the same problem ?

SadiqhAhmed-MSFT 44,591 Reputation points Microsoft Employee

2024-09-06T17:14:57.1466667+00:00

@Guðjón Viðar Valdimarsson Sorry for the inconvenience this must have caused you!

I understand your frustration for not being able to make payments for App Web Service. Since this issue is related to billing, it requires few checks at the account level to understand why you are unable make payments. I recommend reaching out to billing support to get 1:1 support that enables you to work closely with the support engineers and get a quick resolution to your issue.

If you are a partner, refer to partner support options - https://support.microsoft.com/en-gb/topic/partner-support-options-6e2fefd9-4adf-2be1-9968-165aa84b1c3b

If you are an Azure user (customer), please use this link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Hope this helps!

1 answer

Vinodh247 18,906 Reputation points

2024-09-06T14:34:36.4166667+00:00

Hi Guðjón Viðar Valdimarsson,

Thanks for reaching out to Microsoft Q&A.

The right information can be obtained only from azure support/partner team regarding this, all others would be assumption. Please reach out to the below and raise a support case if not yet for faster response to your query.

You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

https://azure.microsoft.com/en-in/support/create-ticket

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