Azure VMware Solution
An Azure service that runs native VMware workloads on Azure.
361 questions
HCX Site pairing issue
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Kaushal, Pravesh
0
Reputation points
Hi team,
Getting error while doing hcx site pairing from on-premise to cloud in AVS.
any suggestions would be appreciated.
Tried with different browser.
When I tried to ping cloud HCX from hcx connector getting packet filtered response
From x.x.x.x icmp_seq=3 Packet filtered
Maybe if I dont set up Under Resolution Address select either the Public IP address or the Private IP, like we do in VMC on AWS?HCX ISSUE.png
{count} votes
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Kaushal, Pravesh 0 Reputation points
2024-09-04T15:16:50.7433333+00:00 - setup configure over internet
- Version : 4.8.2.0
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Sai Krishna Katakam 1,090 Reputation points Microsoft Vendor2024-09-04T20:17:59.0566667+00:00 Hi Kaushal, Pravesh,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.
To address the "HCX Site Pairing issue" when connecting from on-premises to the cloud in Azure VMware Solution (AVS), there are some steps that might help resolve the issue:
- Please check the necessary ports are open for communication. For HCX, ports 443 (HTTPS) and 4500 (IPsec).
Verify that your on-premises HCX Connector can route to the HCX Cloud Manager IP address.
If you are not using Azure ExpressRoute or VPN, you might need to configure HCX to use a public IP address for site pairing. This involves setting up a public IP block and configuring NAT rules2.
You can find below links to troubleshoot HCX with Azure VMware Solution:
VMware HCX Troubleshooting with Azure VMware Solution
Create an HCX Network Extension in Azure VMware Solution.
Configure VMware HCX in Azure VMware Solution.
If you have any further queries, do let us know. If the comment is helpful, please click "Upvote".
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Kaushal, Pravesh 0 Reputation points
2024-09-05T07:26:18.56+00:00 Hi Sai,
Thanks for your response.
Yes, I need to setup HCX over public internet. Though, before setting up public IP block and configuring NAT rules2 in NSX, I believe I need to configure the site pairing which I am unable to do so due to the mentioned error.
When I tried to ping cloud HCX from hcx connector getting packet filtered response
From x.x.x.x icmp_seq=3 Packet filtered
Maybe if I dont set up Under Resolution Address select either the Public IP address or the Private IP, like we do in VMC on AWS?
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Kaushal, Pravesh 0 Reputation points
2024-09-05T10:21:35.3+00:00 That looks to be an underlay reachability issue, where the Connector cannot reach the HCX Cloud Manager.
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Sai Krishna Katakam 1,090 Reputation points Microsoft Vendor
2024-09-06T01:43:59.1766667+00:00 Hi Kaushal, Pravesh,
This issue needs deeper investigation and Azure technical support team will be able to help with this. I would recommend you open an azure support case. If you are facing any issue to open a technical support ticket, please let me know and I can help you further with this.
Thank you.
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