Identity Validation Failure

JD 5

I was recently asked to submit documentation regarding my domain invoice and after submitting the required documents I received notice that my identity verification has failed. Does anyone have any advice on how to get validated?

Givary-MSFT 33,156 Reputation points Microsoft Employee

2024-09-09T03:57:47.0666667+00:00

@JD Apologies for the delayed response, could you please help us with identity validation id to further check on our end.
JD 5 Reputation points

2024-09-20T20:18:57.63+00:00

identity validation id: 9715a634-fe4d-4d0c-b71e-0e358075ab5e
JD 5 Reputation points

2024-09-20T20:19:20.59+00:00

identity validation id: 9715a634-fe4d-4d0c-b71e-0e358075ab5e
JD 5 Reputation points

2024-09-23T19:32:01.1766667+00:00

Can you review that identity? Is there a phone number to call for support?
KarishmaTiwari-MSFT 20,207 Reputation points Microsoft Employee

2024-11-08T00:35:07.0933333+00:00
@JD Apologies on the delay. Our SME is now reviewing this, based on the information provided by you and will get back shortly.

Meanwhile, can you please check these prerequisites and let us know if any of these apply to you?

What if Organization identity validation fails?

Currently, an organization that has a year-founded date of less than three years can't be onboarded, and identity validation fails.

If your organization has a year-founded date of more than three years, ensure that you didn't miss an email verification link that was sent to the primary email address you entered when you created your identity validation request. The link expires after seven days. If you overlooked the email or if you didn't select the link in the email within seven days, create a new identity validation request.

If identity validation fails, but not because of a missed email verification, the Microsoft validation team wasn't able to make a determination about your request based on the information that you provided. Even if you provide more documentation when we request it, if we can't validate the information, we can't onboard you to Trusted Signing. In this scenario, we recommend that you delete your Trusted Signing account so that you aren't billed for unused resources.

Additional reading:
-https://learn.microsoft.com/en-us/answers/questions/2075553/trusted-signing-identity-validation-failed
-https://learn.microsoft.com/en-us/azure/trusted-signing/faq#what-if-organization-identity-validation-fails

Thanks for your patience with this and apologies again for the delay.
JD 5 Reputation points

2024-11-08T01:28:32.38+00:00

We will be 3 years old in January. Can we set everything up so that it goes live in January?
Givary-MSFT 33,156 Reputation points Microsoft Employee

2024-11-08T03:09:23.6166667+00:00

@JD Apologies for the delayed response in reviewing this, I am checking with my team on the above mentioned ask also looping her for on this thread for visibility @Meha-MSFT

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Identity Validation Failure

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