unable to create work profile in my Oneplus-Nord 2T mobile phone

Question

I am facing problem while setting 'company portal work profile'. My phone model- Oneplus Nord-2T, Android 14 version, Oxygen OS.

While setting the app it is showing '' we are unable to create your work profile. Your device might not support work profile creation''

Answer 1

@Shaw2, Dipankar, Thanks for posting in Q&A. From your description, it seems you are enrolling with Android Enterprise Personally owned with work profile. But the work profile is failed to create.

For Android Enterprise, we need to ensure that Android Enterprise is available in your country or region refer to the following support article from Google: https://support.google.com/work/android/answer/6270910

Meanwhile, check your device to see if it supports Android Enterprise: In the following link, I find OnePlus Nord-2T 5G is in the supported list. I know ours is OnePlus Nord-2T. Please confirm if it is the one we use.

https://androidenterprisepartners.withgoogle.com/devices

In addition, please ensure the Intune account is connected to your managed Google Play account.

https://learn.microsoft.com/en-us/mem/intune/enrollment/connect-intune-android-enterprise

The user is with Microsoft Intune Plan 1 license assigned. And we don't have any enrollment restrictions which may block this.

https://learn.microsoft.com/en-us/mem/intune/enrollment/enrollment-restrictions-set

Please check the above information and if there's any update, feel free to let us know.

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