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Trying to access my Axigen powered email through IMAP from the New Outlook gives me this weird error message.
It says,
Log in failed
Then below the red dot
Something went wrong. Try again. You might need an app password.
What do I do with that? I’m logged in to Outlook, I use the proper password for the Axigen account and the, for my account, correct server names and ports.
Accessing it from the “old” Outlook works fine.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Hi @Jan Pallinder ,
Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
I have checked with Axigen, "app password" is nothing they support.
Hi @Jan Pallinder ,
Thanks for your reply!
How did you add the Axigen account in New Outlook?
You can also contact the support of Axigen to check if there're any special information about how to add the Axigen account to New Outlook for Windows.
I didn't, can't use New Outlook, will have to stay with HCL Notes.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Hi @Jan Pallinder ,
I noticed that you mentioned above that it can be added in the classic version, so can you switch to New Outlook directly via the toggle button in the top right corner?
That's the way I have been trying, it doesn't work. Get the same reply.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 74%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
You may try using App password to check this issue. For detailed information, see https://support.microsoft.com/en-us/office/-you-may-need-to-use-an-app-password-message-when-adding-an-account-to-outlook-9181c631-c003-4ade-896b-16b550b6cf47
Hi @Jan Pallinder ,
Welcome to our forum!
Agree with NoOneCan, you can refer to the article as he mentioned to use app password in Outlook.
If you need more help about Axigen account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client and know little about Axigen. It's suggested that you could contact support for Axigen account
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)