ERROR : We've run into an issue Oops, something went wrong!

Question

I have created a meeting with an instructor and trying to join the meeting and found the below error :

We've run into an issue

Oops, something went wrong!

[CoreError::CREATE_USER_CONTEXT_FAILED_GENERIC][TaskError::InitSettingsWithPrimaryUser::EXECUTION_FAILURE::undefined][AuthError::OFFLINE]

Slot name:

UNKNOWN

Session ID:

8962350a-7bae-4501-9267-06751ac9e9e1

2024-09-02T09:35:22.221Z

Can someone help me in resolving the issue ?
Note : I'm using a web app to join the meeting...

Answer 1

Hi @Vijay Sai Kalluru

Could you please tell me if you can join the meeting by using the privacy mode of the browser. If you are in incognito mode, please try to exit incognito mode. Or have you tried to join the meeting using the Teams client to see if you also encounter this problem.

Please try to clear the cookies of the browser and then add Teams as a trusted site. For example, the operation in Edge is:

1. In the Edge Settings window, select Cookies and site permissions > Cookies and data stored > Manage and delete cookies and site data.
2. Turn on Allow sites to save and read cookie data (recommended), and make sure that Block third-party cookies is turned off. Alternatively, if you have to keep third-party cookies blocked, do this instead in the same window: Under Allow, select Add to add the following sites:
   • [*.]microsoft.com
   • [*.]microsoftonline.com
   • [*.]teams.skype.com
   • [*.]teams.microsoft.com
   • [*.]sfbassets.com
   • [*.]skypeforbusiness.com
   

For other browsers such as Chrome, please refer to this reference.

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Answer 2

I tried many of the online suggestions, but none worked. I simply uninstalled Teams (and its integration to Office) and reinstalled Teams, and it started working again.

It never stopped working on my laptop computer (on my same network) but consistently failed with the "Something went wrong!" message on my desktop.