Hello Please i need your help on this issue. Lost all contacts and sent email on Outlook from 5/25/24 to 8/30/24. Possible One Drive Sync issue which was turned off. Screen shot below shows that my One Drive is syncing my PST folders even though the One Drive syncing was turned off. I believe this new 8/30/24 One Drive syncing is the root cause of all my contacts, sent mail from 5/25/24 to 8/30/24, as well as my July 2024 Inbox emails being deleted from Outlook. I confirmed today with my email provider that the outlook settings for POP are correct and are not set up with IMAP.

make copy of PST File and attach PST File to Outlook and review contents. Do not place PST File associate with Outlook on OneDrive Sync location.

Hello, @ IniobongNkanga-8038 , Welcome to the Microsoft Q&A platform! Based on your description, I understand that you lost all your contacts and emails sent on Outlook from May 25 to August 30 after using OneDrive Sync with the August 30 update. As JR K Yoshikawa said, you can get back your lost contacts and emails due to updating OneDrive Sync by making copy of PST Files and attaching them to Outlook. I just wanted to provide you with methods to synchronize PST files to Outlook and manage PST files. You can use the import function to import an existing PST file into Outlook client. For more details, you can refer to this document: <a href="https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fimport-email-contacts-and-calendar-from-an-outlook-pst-file-431a8e9a-f99f-4d5f-ae48-ded54b3440ac&data=05%7C02%7Cv-jilzhang%40microsoft.com%7Ccee0cd4efef6479dc96908dccb287098%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638608621756792700%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=syVZK1wR2K8B5vv7movRd3qEqW%2BkV2icTc5ffZN5wVM%3D&reserved=0" rel="ugc nofollow">Import email, contacts, and calendar from an Outlook .pst file - Microsoft Support . In addition, to learn how to manage PST files, you can refer to this document: <a href="https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Fprevious-versions%2Ftroubleshoot%2Foutlook%2Fhow-to-manage-pst-files&data=05%7C02%7Cv-jilzhang%40microsoft.com%7Ccee0cd4efef6479dc96908dccb287098%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638608621756799685%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=dyjhoIYNPFNmH790V3H0EKv7yboB9b067BBLifjQEh4%3D&reserved=0" rel="ugc nofollow">How to manage .pst files in Microsoft Outlook | Microsoft Learn . Also, to minimize the occurrence of such issues, please avoid placing PST files associate with Outlook on OneDrive Sync location. As an alternative, you can save them on your local hard disk. If the answer is helpful, please click " Accept Answer " and kindly upvote it. If you have extra questions about this answer, please click " Comment ". Thank you for your support and understanding. Best, Alex Zhang

Recover deleted emails or contacts in Outlook for Windows

IniobongNkanga-8038 611

Hello

Please i need your help on this issue.

Lost all contacts and sent email on Outlook from 5/25/24 to 8/30/24. Possible One Drive Sync issue which was turned off.

Screen shot below shows that my One Drive is syncing my PST folders even though the One Drive syncing was turned off.

User's image

I believe this new 8/30/24 One Drive syncing is the root cause of all my contacts, sent mail from 5/25/24 to 8/30/24, as well as my July 2024 Inbox emails being deleted from Outlook.

I confirmed today with my email provider that the outlook settings for POP are correct and are not set up with IMAP.

2 answers

JR K Yoshikawa 566 Reputation points

2024-09-01T22:50:49.18+00:00

make copy of PST File and attach PST File to Outlook and review contents.

Do not place PST File associate with Outlook on OneDrive Sync location.
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Alex Zhang-MSFT 390 Reputation points Microsoft Vendor

2024-09-02T08:29:01.1933333+00:00

Hello, @IniobongNkanga-8038,

Welcome to the Microsoft Q&A platform!

Based on your description, I understand that you lost all your contacts and emails sent on Outlook from May 25 to August 30 after using OneDrive Sync with the August 30 update.

As JR K Yoshikawa said, you can get back your lost contacts and emails due to updating OneDrive Sync by making copy of PST Files and attaching them to Outlook. I just wanted to provide you with methods to synchronize PST files to Outlook and manage PST files.

You can use the import function to import an existing PST file into Outlook client. For more details, you can refer to this document: Import email, contacts, and calendar from an Outlook .pst file - Microsoft Support. In addition, to learn how to manage PST files, you can refer to this document: How to manage .pst files in Microsoft Outlook | Microsoft Learn.

Also, to minimize the occurrence of such issues, please avoid placing PST files associate with Outlook on OneDrive Sync location. As an alternative, you can save them on your local hard disk.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thank you for your support and understanding.

Best,

Alex Zhang
Please sign in to rate this answer.
IniobongNkanga-8038 611 Reputation points

2024-09-02T18:55:34.31+00:00

Hello Alex Zhang-MSFT

Thank you for your reply.

As additional background information:

I did not turn on One Drive sync - since August 30, 2024 it keeps turning itself on even though I checked that my settings are set to permanently not sync. In order for this to not occur again. How can i check the settings to make sure it is permanently turned off and cannot go automatically back on.

It Could be a possible there is a contributing factor to the lost emails and contacts be that I previously had a One Drive Business Account ) before I subscribed to Microsoft 365 Business Standard on May 29, 2024. Does it mean Outlook could be syncing to another location on One Drive?

3.. It also be another possible issue contributing to this issue and where the contacts and emails are syncing and being saved is that I have two Microsoft logins accounts:

4.. When I turned on my computer this morning, One Drive starting syncing and I selected delay for 24 hours.

5.. I have not downloaded any emails from my Earthlink domain to Outlook since August 30, 2024 when I lost all my contacts, sent emails, and some Inbox emails. I am using EarthLink web mail.

Jiajing Hua-MFST 9,425 Reputation points Microsoft Vendor

2024-09-04T08:59:04.3+00:00

Hi @IniobongNkanga-8038

Possible One Drive Sync issue which was turned off.

Could you please tell us how you turn off the OneDrive Sync.

Did you pause sync, quit OneDrive, or unlink OneDrive account (Your previous OneDrive Business Account)?

I suggest you sign your 2 accounts in OneDrive online, check whether you can find the PST folders.

If you cannot find them, you can try to Restore your OneDrive, and then check again. (Please note! When restoring, any files or folders created after the Restore point date will be sent to your OneDrive Recycle Bin.)

Alex Zhang-MSFT 390 Reputation points Microsoft Vendor

2024-09-09T01:14:21.2233333+00:00

Hello, @@IniobongNkanga-8038,

Any updates so far? If you have solved your problem, could you share with us? Maybe it will help more people with similar problems. Don't forget to mark it as answer, this will be easy for other community members to find the useful one.

Best Wishes,

Alex Zhang

Alex Zhang-MSFT 390 Reputation points Microsoft Vendor

2024-09-16T01:37:46.2833333+00:00

Hello, @@IniobongNkanga-8038,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

Best Wishes,

Alex Zhang

Alex Zhang-MSFT 390 Reputation points Microsoft Vendor

2024-09-18T06:08:35.2566667+00:00

Hello, @@IniobongNkanga-8038,

If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

Best Wishes,

Alex Zhang
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Recover deleted emails or contacts in Outlook for Windows

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