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When attempting to activate the sandbox (for a beginner Python course) I get an error message:
"An unexpected error occurred. Please try again later."
It keeps looping back to the challenge question (with the rocks) and I keep getting the same error msg. I've tried clearing my cache (Edge browser) and signing out and back in. This is an enterprise account with access to MS Learn and Azure. Please help. Thanks
This question is related to the following Learning Module
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 41%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
I have the same problem. Please help as I was also trying repeatedly and signed out of the account but nothing seems to work. thank you
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 11%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Hi Eric J Wenz Sr,
Thank you for reaching out to Microsoft Q & A forum.
We are looking into the issue and will get back to you soon.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 88%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
I am having same error. I am using macbook. I was using Firefox browser. I tried restarting browser and device. Next I installed Microsoft Edge but I am getting same error on it as well.
The same problem. Tried in edge, chrome, incognito, new browser profile. The error is the same: "An unexpected error occurred. Please try again later."
First 400 with the response
{
"errorCode": "Blocked",
"message": "An unexpected error occurred. Please try again later.",
"detail": "An unexpected error occurred. Please try again later."
}
comes for https://learn.microsoft.com/api/resources/sandbox/learn.wwl.describe-core-architectural-components-of-azure when clicking the activation button,
and then 500 with the response
{
"errorCode": "Exception",
"message": "An unexpected error occurred. Please try again later.",
"detail": "An unexpected error occurred. Please try again later."
}
comes for https://learn.microsoft.com/api/resources/sandbox/learn.wwl.describe-core-architectural-components-of-azure after solving the puzzle.
I have no problem using learn.microsoft.com or any other Microsoft services (outlook.com or anything else) with my account.
Hi Eric J Wenz Sr,
I'm following up to see if you've had a chance to review my previous response. If it was helpful, please let me know by accepting the answer and upvoting it. Feel free to reach out if you encounter any issues.
Thank you.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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Hi Eric J Wenz Sr,
Thanks for reaching out to us on the Microsoft Q&A forum. Your patience is greatly appreciated.
We have received confirmation from the back-end team that the issue has been resolved.
Before activating the sandbox, please follow these common troubleshooting steps and then try again:
Sign out from all active sessions in your current browser, clear the cache, and log in again with your Learn ID credentials.
If the issue persists, sign out and try logging in through an incognito or private browsing window.
Alternatively, switch to a different browser and attempt to log in again.
Please try to activate the sandbox now.
We have verified that it is functioning correctly on our end, and for your reference, we’ve attached a screenshot:
If you are still running into issues, kindly attach the screenshots of the error you are getting. We will be glad to assist you.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.