Intune - Enrollment status page Black Screen when applying Account Setup during Autopilot

Question

Have been getting a black screen with no cursor or anything after the Autopilot ESP gets to the last stage and starts the Account Setup. I have to hard reboot the machine (hold down the power button) and then it brings me to a login page. Once I log in it brings me back to the ESP and continues without a hitch. Then I have to wipe the machine to get it of the black screen.

Answer 1

@Ahmed Alshatawi, Thanks for posting in our Q&A.

For this issue, I find some customers mentioned that it can be with the configuration profile "Interactive logon: Message text for users attempting to log on" and "Interactive logon: Message title for users attempting to log on". Please check if you have configured this profile in your environment.

https://learn.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/interactive-logon-message-title-for-users-attempting-to-log-on#security-considerations

Or you can delete the old autopilot deployment policy and re-create a new policy and disable ESP, then assign it to device group to check if the issue can be fixed.

If there is anything update, feel free to let us know.

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Answer 2

I'm confused. This "setting" is part of Intune. Why can't I use the setting ("Interactive logon: Message text for users attempting to log on") and not have the black screen when setting up a Windows Autopilot device?