maps not showing in PowerBI

Question

Hi,

We have a report in PowerBI report server which is loading the map.

We are facing the issue with this report, some users from one region can view the map when opening this report, other user on different location/region cannot view the map while opening this report.

Please help

Answer 1

Hi @Bilal H. Bhatt,

The following settings affect whether a Bing maps tile background displays in local preview or on a report that runs from the report server:

The map tile layer must exist. In the Map wizard or Layer wizard, select Add a Bing Maps background for this map view. This adds a tile layer for the current map viewport view center and zoom level. You can also add a tile layer from the Map pane toolbar.

The map coordinate system for the viewport must be Geographic, not Planar.

The map projection must be Mercator.

For local preview, you must have internet access. For a report that runs from the report server, the report server must be configure to support tile background. For more information, see Plan a Map Report.

For more information about adding a tile layer, see Add, Change, or Delete a Map or Map Layer (Report Builder and SSRS).

Please make sure that the users who cannot see the map can access Bing map in the browser.

Regards，

Zoe Hui

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