Microsoft Partner Center - Store App language CSV ingestion interface hangs ...

Richard Freytag 61

I have previously used the Microsoft Partner Center - Store language CSV ingestion interface to define dozens of language strings in my app. In my Partner Center interface you can see "Product update: In draft" in the GIF below and right of the red rectangle ...

MicrosoftStoreLanguageCSVImport

Used to be I'd click on that "Import listings" link, browse to my CSV defining the strings for the various languages in my app, and wait for the file to upload. It would take a few minutes.

Now the screen shows "Processing..." for hours; and it never uploads the language strings for my app. I have retried this several times. This is something I have done many times before and know how to do.

What is wrong with the Microsoft Store language CSV ingestion interface and when will it be fixed?

Thank you,
Richard Freytag

Roy Li - MSFT 33,471 Reputation points Microsoft Vendor

2024-08-29T02:07:43.4666667+00:00

Based on the description, the feature works correctly before. Could you please clean the cache of the browser and try again? Also, could you please do this in a different device to see if that will work?
Richard Freytag 61 Reputation points

2024-08-29T17:19:34.0766667+00:00

Thanks Roy.

This problem persists on a new machine with a clean browser cache and no addons. An update of an app that has multiple languages and previously accepted strings through this interface now no longer uploads a small CSV with only 3 languages after an hour of trying. Usually this takes only a few minutes.

Furthermore, I compared the exported language-string-definition CSV for the previous version of this app to the CSV I am attempting to upload; no difference in format.

Full disclosure, we wrote an app to CREATE these language-string-definition CSVs found here: https://apps.microsoft.com/detail/9ppblwddhrnt
... so we KNOW we are being consistent in creating correct CSVs and not fat-fingering mistakes.

Our apps all have more than 40 languages so publishing apps with lots of languages is routine for us.

We need to know what is wrong with the Microsoft Store language CSV ingestion interface and when will it be fixed?

Thank you, very much,

Richard Freytag
Roy Li - MSFT 33,471 Reputation points Microsoft Vendor

2024-08-30T02:07:40.6233333+00:00

I got that. I'll contact the team to confirm this unexpected behavior and see if there are more information about this.
Roy Li - MSFT 33,471 Reputation points Microsoft Vendor

2024-09-02T06:10:15.8233333+00:00

I've contacted the team about this. Based on the response I got, the team suggests you open a free support ticket about this behavior. Please open a free support ticket here: Contact Us. Go to Contact us tab , find Non-Technical Support - Dashboard. You could talk to the store team directly and confirm this behavior.
Richard Freytag 61 Reputation points

2024-09-02T14:47:38.5266667+00:00

Thanks Roy Li, feedback submitted as you directed here: https://aka.ms/AAs49h3
Richard Freytag 61 Reputation points

2024-09-02T15:02:39.0866667+00:00

We did try the Copilot-enhanced non-technical link with the following query ...

Title: Partner Center - Store App language CSV ingestion interface hangs ...

Body: I have previously used the Partner Center - Store language CSV ingestion interface to define dozens of languages for my app. On an app's submission 'update' page I used to click on that "Import listings" link, browse to my CSV defining the strings for the languages in my app, and wait a few minutes for upload.

Now it's "Processing..." for hours; and it never uploads the language strings for my app. This is something I have done many times before and know how to do. An update of an app that has 10's of languages and used to work through this interface now no longer uploads a small CSV with only 3 languages after an hour of trying.

There is no format difference between the exported language-definition CSV for the previous version of this app & the CSV I am trying to upload.

We wrote an app to CREATE these language-string-definition CSVs found here: https://apps.microsoft.com/detail/9ppblwddhrnt

... so we KNOW we are being consistent in creating correct CSVs. What is wrong please?

... to which the Copilot responded with a reprise of what we have already tried. Further discussion with Copilot elicits its bland reply ...

I am not able to answer your question based in your query. Please input additional information.

... which has no accompanying means to escalate to a human. Thought you might like to know.

We have gone to the email interface: reportapp@microsoft.com

... fingers crossed ... thank you again.
Richard Freytag 61 Reputation points

2024-09-02T16:44:22.21+00:00

Roy Li and anyone else looking for the right place to go for this support, The ReportApp@microsoft.com respondent, 'Alex' has directed me to the Non-Technical Support - Dashboard - App Submissions & Management link under your page https://developer.microsoft.com/en-us/windows/support
Richard Freytag 61 Reputation points

2024-09-03T19:18:47.17+00:00

(In case this helps others) The reportapp@freytag.org team emailed back routing us to the Copilot-mediated Non-technical support. That in turn, eventually after considerable dialog told me ...

Your inquiry requires assisted support. Please submit a support request. Click on the link below https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=<case-specific GUID appears here>. A support advocate will respond to you within 24 business hours. Monday through Friday from 8:00 AM to 8:00 PM Central time.

... Note that the Step 1 fields were filled in correctly for this case. Apparently the GUID encoded this information which **were not available as options if I just went in through the blank form!
**
So persist with the Non-technical Copilot dialog and you might get escalated.

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