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1,912 questions
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Did you confirm license on Entra and assigned Mailbox on Exchange online Admin center?
User has no mailbox
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IniobongNkanga-8038
681
Reputation points
Hello
Please i need your help on this issue.
A few users are getting a no mailbox and no license error, even though they have licenses assigned and paid for, can I ask what's went wrong here?
2 answers
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Alex Zhang-MSFT 1,915 Reputation points Microsoft Vendor2024-08-15T06:50:01.71+00:00 Hello, @IniobongNkanga-8038,
Welcome to the Microsoft Q&A platform!
Based on your description, I want to confirm whether users in your organization have been assigned and paid for a licence, they still receive a no mailbox and no license error. If yes, as JR K Yoshikawa said, please make sure you have confirmed license on Entra and assigned Mailbox on Exchange online Admin center.
Also, please request to your global admin that unassign and re-assign your relevant license service from their side on your account after couple of hours and then try to check the result after few hours.
If I misunderstand something wrong, please feel free to correct me. If my reply is helpful to you, please mark it as the answer so that other users can refer to it. Thank you for your support and understanding.
Best Wishes,
Alex Zhang
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Alex Zhang-MSFT 1,915 Reputation points Microsoft Vendor
2024-08-20T01:32:40.95+00:00 Hello, @IniobongNkanga-8038,
If the answer is helpful, please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.
Best Wishes,
Alex Zhang
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Alex Zhang-MSFT 1,915 Reputation points Microsoft Vendor
2024-08-26T01:19:50.3333333+00:00 Hello, @IniobongNkanga-8038,
If you need further help, please feel free to reply this post directly so we will be notified to follow it up. If it helped, then would request you to please "Accept the answer" as it would be helpful to others in the community as well.
Best,
Alex Zhang
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