@Praneeth - Thanks for the question and using MS Q&A platform.
Make sure to check that the email in the invitation created matches the email when the customer is accessing their Azure account.
To resolve the issue, here are the possible reasons:
In some cases, when new users select Accept Invitation in an email invitation, they might see an empty list of invitations. This problem could have one of the following causes:
- The Azure Data Share service isn't registered as a resource provider of any Azure subscription in the Azure tenant. This problem happens when your Azure tenant has no Data Share resource. When you create an Azure Data Share resource, it automatically registers the resource provider in your Azure subscription. You can manually register the Data Share service by using the following steps. To complete these steps, you need the Contributor role for the Azure subscription.
- In the Azure portal, go to Subscriptions.
- Select the subscription you want to use to create the Azure Data Share resource.
- Select Resource Providers.
- Search for Microsoft.DataShare.
- Select Register.
- The invitation is sent to your email alias instead of your Azure sign-in email address. If you already registered the Azure Data Share service or created a Data Share resource in the Azure tenant, but you still can't see the invitation, your email alias might be listed as the recipient. Contact your data provider and ensure that the invitation will be sent to your Azure sign-in email address and not your email alias.
- The invitation is already accepted. The link in the email takes you to the Data Share Invitations page in the Azure portal. This page lists only pending invitations. Accepted invitations don't appear on the page. To view received shares and configure your target Azure Data Explorer cluster setting, go to the Data Share resource you used to accept the invitation.
- You are guest user of the tenant. If you're a guest user of the tenant, you'll need to verify your email address for the tenant prior to viewing the invitation. Once verified, it's valid for 12 months.
For more details, refer to Azure Data Share invitations.
Hope this helps. Do let us know if you any further queries.
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