Hi, I have a MS Service Manager 2022 and I have created a Exchange Connector successfully(if I click on Test Button, successfully connected). Now the Users should be able to create a Incident via E-Mail too. I have add my exchange Server in Administration-->>Notifications--->Channels with the help E-Mail Address. If I now send with outlook a E-Mail to help. It does not appear on the Incident Management---YE-Mail Incidents. Is that a Channels issue? or do I did forget something? Regards

Hi, Each time Notification part runs, it logs events into the event viewer. In case of unexpected behavior, check events to troubleshoot. For more information or for debugging purposes, refer EWS Traces in events. To display trace and logs in the event viewer, open command prompt in administrator mode in the Service Manager Console machine and set the env var EXTERNALEWSLogs value to 1 (setx /m EXTERNALEWSLogs 1). Please see the following link for additional information: Configure notifications in Service Manager https://learn.microsoft.com/en-us/system-center/scsm/notifications?view=sc-sm-2022

How to Create Incident using E-Mail in SCSM 2022

Accepted answer

XinGuo-MSFT 21,511 Reputation points

2024-08-12T07:39:26.4933333+00:00

Hi,

Each time Notification part runs, it logs events into the event viewer. In case of unexpected behavior, check events to troubleshoot. For more information or for debugging purposes, refer EWS Traces in events. To display trace and logs in the event viewer, open command prompt in administrator mode in the Service Manager Console machine and set the env var EXTERNALEWSLogs value to 1 (setx /m EXTERNALEWSLogs 1).

Please see the following link for additional information:

Configure notifications in Service Manager

https://learn.microsoft.com/en-us/system-center/scsm/notifications?view=sc-sm-2022
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PerserPolis-1732 1,911 Reputation points

2024-08-12T07:52:37.5133333+00:00

Sorry, is the SMTP I selected with Authentication method "Windows Integrated" correct? or should I select others?

XinGuo-MSFT 21,511 Reputation points

2024-08-13T01:44:23.5166667+00:00

Choosing either Anonymous or Windows Integrated authentication is ok.

PerserPolis-1732 1,911 Reputation points

2024-08-13T13:30:32.25+00:00

I did with Authentication with port 25. It is not working. What is with return e-mail address? I have put here my help desk e-mail address which user can create with that e-mail Incident. Is that the issue?

XinGuo-MSFT 21,511 Reputation points

2024-08-14T07:43:57.6433333+00:00

In the Return e-mail address box, enter the email address of the service account used during setup. For example, you might enter something like ******@yourdomain.com

PerserPolis-1732 1,911 Reputation points

2024-08-14T07:55:16.0966667+00:00

enter the email address of the service account used during setup.

You send me always all the link of Microsoft that cannot help my issue. I know all the link

dont understand it. I dont have created any service account

I have create on the exchange server an e-mail address for helpdesk.

******@local.com

PerserPolis-1732 1,911 Reputation points

2024-08-14T08:12:59.2733333+00:00

I installed the following steps too

Install and configure the SMTP server

I put here my SCSM Server

and here

I put on the Smart host my exchange server

and here I put my SCSM Server

I does still not work. I can send with smtp client tool from my SCSM server a-mail successfully

XinGuo-MSFT 21,511 Reputation points

2024-08-16T08:00:24.6+00:00

For SMTP server configuration details, please see the link provided below:

https://lazyadmin.nl/office-365/smtp-relay-in-office-365/

PerserPolis-1732 1,911 Reputation points

2024-08-16T08:18:38.71+00:00

I am very sorry. Either I cannot explain my issue or you cannot understand me.

I dont need to create or install the SMTP Server. Our Exchange is a SMTP Server and it is working. Your link is how I configure SMTP on the exchange server what I dont need.

What I need is to configure the SMTP server on the SCSM server, what I did.

I have added a SMTP Server on my SCSM Server and it works.

But I cannot still create an Incident per e-mail. If send per e-mail a message, it should display under "Incident Management--->Mail Incidents.

I cannot see any Incident there.

Send a link is very easy but it is not a solution

PerserPolis-1732 1,911 Reputation points

2024-08-26T07:16:07.59+00:00

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