Share via

CANCELLED SUBSCRIPTION BUT STILL BEING BILLED

Peter Kirkpatrick 0 Reputation points
2024-08-09T00:23:50.86+00:00

We cancelled our subscription with Azure back in January 2024 after selling our business. Now, after closing all of the associated emails etc, we have been billed $224 again and we can't access anything to contact Azure.

Could a representative please contact me to sort this out ASAP as phone customer support were unable to help.

Windows 365 Business
Windows Network
Windows Network
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Network: A group of devices that communicate either wirelessly or via a physical connection.
798 questions
Azure Startups
Azure Startups
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
483 questions
Azure Business Process Tracking
Azure Business Process Tracking
An Azure Integration Environment feature used by organizations to set business context over the transactions that are being processed by Azure Logic Apps.
5 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Sumarigo-MSFT 47,371 Reputation points Microsoft Employee
    2024-08-12T05:46:06.92+00:00

    @Peter Kirkpatrick Welcome to Microsoft Q&A Forum, Thank you for posting your query here!
    Apologies for the delay response here!

    Billing and Subscription team would be the best to provide more insight and guidance on this scenario: https://azure.microsoft.com/en-us/support/options/

    Additional inforamtion : If you cancel an Azure Support plan, you're billed for the rest of the month. Cancelling a support plan doesn't result in a prorated refund. For more information, see Azure support plans.Please let us know if you have any further queries. I’m happy to assist you further.  

    I was still charged even though my Azure subscription was deactivated

      

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.