Windows 11 - blank screen issue

Mohan Subramaniam 10 Reputation points
2024-08-07T17:21:24.76+00:00

Recently we have install the Windows 11 for system. suddenly, screen will blank but cursor keep moving. any one share the solution. image

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,392 questions
Microsoft 365 Publishing
Microsoft 365 Publishing
Microsoft 365: Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line. Publishing: The process of preparing, producing, and releasing content for distribution or sale.
623 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
10,014 questions
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. JimmyYang-MSFT 54,241 Reputation points Microsoft Vendor
    2024-08-08T07:56:52.1666667+00:00

    Hi @Mohan Subramaniam

    Does this issue persist all the time?

    Here are a few troubleshooting steps you can try:

    1. Check for Loose Connections

    • Make sure all cables between your computer and monitor are securely connected.

    2. Restart Your Computer

    • Sometimes a simple reboot can resolve this issue. Hold down the power button if necessary to force a restart.

    3. Enter Safe Mode

    • Restart your computer while holding the Shift key and select Troubleshoot > Advanced options > Startup Settings > Restart. Once it restarts, select 5 or F5 to start in Safe Mode with Networking. - If the issue doesn't occur in Safe Mode, it might be related to your graphics drivers or software conflicts.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



  2. Kapil Arya 8,251 Reputation points MVP
    2024-08-08T16:34:44.6066667+00:00

    Hello,

    See if this fix helps you:

    https://www.kapilarya.com/fix-blank-or-black-screen-in-windows-11

    Let us know if this helps!

    Note: Included link in this reply refers to blog by a trusted Microsoft MVP.

    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.