Windows 11 - blank screen issue

Mohan Subramaniam 10 Reputation points
2024-08-07T17:21:24.76+00:00

Recently we have install the Windows 11 for system. suddenly, screen will blank but cursor keep moving. any one share the solution. image

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Windows 11
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  1. JimmyYang-MSFT 53,851 Reputation points Microsoft Vendor
    2024-08-08T07:56:52.1666667+00:00

    Hi @Mohan Subramaniam

    Does this issue persist all the time?

    Here are a few troubleshooting steps you can try:

    1. Check for Loose Connections

    • Make sure all cables between your computer and monitor are securely connected.

    2. Restart Your Computer

    • Sometimes a simple reboot can resolve this issue. Hold down the power button if necessary to force a restart.

    3. Enter Safe Mode

    • Restart your computer while holding the Shift key and select Troubleshoot > Advanced options > Startup Settings > Restart. Once it restarts, select 5 or F5 to start in Safe Mode with Networking. - If the issue doesn't occur in Safe Mode, it might be related to your graphics drivers or software conflicts.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. Kapil Arya 8,241 Reputation points MVP
    2024-08-08T16:34:44.6066667+00:00

    Hello,

    See if this fix helps you:

    https://www.kapilarya.com/fix-blank-or-black-screen-in-windows-11

    Let us know if this helps!

    Note: Included link in this reply refers to blog by a trusted Microsoft MVP.

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