How do I clear cached credentials on Microsoft Remote Desktop for MAC?

Eric Han 25 Reputation points
2024-08-05T01:09:12.28+00:00

I am trying to add a workspace on the Microsoft Remote Desktop app for Mac.

I had apparently selected the wrong authentication method, which resulted in failed credential validation. The problem is now that cache is saved and automatically attempts to login using the wrong credentials and will not allow me to change the method of authentication. What can I do to fix this problem?

I tried clear cache on MAC, chrome, safari. I even tried uninstalling and reinstalling Remote Desktop and restarting multiple times, but no luck. Please help.

Azure HPC Cache
Azure HPC Cache
An Azure service that provides file caching for high-performance computing.
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Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,622 questions
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Accepted answer
  1. James A. Metz (CJISD) (FBI) 81 Reputation points
    2024-08-06T01:02:27.3866667+00:00

    I found these steps and decided to share them with you. Not sure if this will be helpful but you can try the following:

    Remove Saved Credentials:

    Open Keychain Access on your Mac.

    In the search bar, type in Microsoft Remote Desktop to find any related saved credentials.

    Right-click on the entries and select Delete to remove them.

    Reset Microsoft Remote Desktop:

    Close the Microsoft Remote Desktop app if it’s open.

    Open Finder, then select Go > Go to Folder.

    Type ~/Library/Containers/ and press Enter.

    Locate the folder named com.microsoft.rdc.mac or similar and move it to the Trash.

    Empty the Trash and restart your Mac.

    Reinstall Microsoft Remote Desktop:

    After the restart, reinstall the Microsoft Remote Desktop app from the Mac App Store.

    Set Up New Connection:

    Launch the Microsoft Remote Desktop app.

    Click on the + button to add a new workspace or connection.

    Enter the correct details and choose the appropriate authentication method.

    1 person found this answer helpful.

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  1. Karlie Weng 18,586 Reputation points Microsoft Vendor
    2024-08-07T07:04:11.19+00:00

    Hello,

    You can follow these steps:

    Open Finder on your Mac.

    In the menu bar at the top of your screen, click Go and then select Go to Folder….

    Enter the following path: ~/Library/Containers/com.microsoft.rdc.macos/Data/Library/Application Support/Microsoft Remote Desktop

    Click Go.

    You should now see a folder named Microsoft Remote Desktop. You can try moving this folder to the trash or to another location if you want to keep a backup.


    If the Answer is helpful, please click "Accept Answer" and upvote it.

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