i lost access to my Authenticator app

Question

i reset it my phone and i forgot to save my Authenticator app and now i can't access my account is there anything i can do to regain access to my account

Answer 1

Hello Watachi Kun

Thanks for your question.

Don't delete MFA app. The process of resetting your phone involves having to backup your credentials in authenticator https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

Deleting the MFA app requires you having to contact the admins of the accounts in question for work or school accounts.

You will need to contact the support teams of those applications to assist you in resetting your credentials.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola