Reg. Cost of the Chat services

Question

Hello Team,

As requested in reference ticket: 1807918, could you please check and share the overall cost/volume based cost of chat services with the Azure subscription to cover below key features.

• Multimedia messages
• Text messages
• Read receipts
• Using emojis
• React with emojis
• Reply to messages
• Tagging people
• Chat History
• Presence

Please check and share the details at earliest?

Answer 1

@Ramakrishna Rao R N S

1. Multimedia Messages: Azure Communication Services supports sending and receiving multimedia messages such as images, videos, and audio files. The cost for multimedia messages is typically based on the size and type of the media being sent
2. Read Receipts: This feature is included as part of the chat service and does not incur additional costs beyond the standard message rate
3. Using Emojis: Emojis are treated as regular text messages, so the cost what a regular message would cost
4. React with Emojis: Similar to sending text messages, reactions with emojis are also charged as a regular message
5. Reply to Messages: Replying to messages is considered a standard chat message and is charged at the same rate as regular messages
6. Tagging People: Tagging people in messages is part of the chat functionality and is charged as a regular message at the rate of a regular message.
7. Chat History: Storing chat history does not incur additional costs beyond the storage costs associated with your Azure subscription. The cost will depend on the amount of data stored.
8. Presence: Presence information (e.g., online/offline status) is included in the chat service and does not have a separate cost

To see the pricing details of messages, please see this page. We are unable to quote any specific price as the pricing may vary on the region you are using ACS in and the currency in use. Also, if there are pricing changes in the future, this post would become inaccurate. I did want to call out some of the nuances above though.