Partner Center - Identity verification is rejected

Question

Hi,

I am facing an issue with Identity Verification in Partner Center. It is rejected and says that primary contact did not match. There is no other option to proceed. Can someone guide me to understand what primary contact is being matched against ? I am not sure how to move forward on this issue.

Raised multiple requests to support, they either revert after days of waiting or just respond with templated answers which gives no direction.

Answer 1

Hi @Ryden Labs ,

Welcome to Microsoft Q&A!

It is recommended that you check your primary contact according to this content Verify your account information when you enroll in a new Partner Center program.

Identity verification can either be in Passed, Rejected, or Challenged state. If identity verification is Rejected and you don't see a Fix now button, there's no further action required and the account will be suspended.

Ensure that the user details on the account match the deails on a supporting government-issued ID document provided to obtain the verifiable credentials. If there's a mismatch, either update the first and last name in the tenant or use a government-issued ID document with matching details. If there are issues with obtaining the Verifiable Credentials, refer to the help provided in the Learn more link on the page.

Thank you.

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Answer 2

What if someone has already done everything in that page (which is the same as the "Learn More" page, the only option when it says the names don't align).

I've even gone as far as updating the primary contact in whois in the hopes that may have some impact but unfortunately not.

I've gone through the verification twice and the only difference between my licence and the name everywhere else is that my license has my middle initial. There's nowhere to add this and most the areas to change it just say "Why can't I update this?" the proceeds to tell me I'm not the GA.

Answers to our support tickets are 5 days apart - I finally got a generic response today which just gave the instructions on how to do the verification to begin with so clearly didn't read my email for any of the issues we've had and the attempts to resolve on our end.